Marty Hicks has built a career in customer experience management in telecommunications and has trailblazed turning a traditional customer care call center organization into profit center, delivering over $1B of revenue with the revolutionary Team of Experts care model. She is currently leading the customer care team integration for T-Mobile and Sprint, as part of one of the largest mergers in the wireless industry. During her more than 20 year career, her primary focus has been the overall customer experience, from acquisition to churn management and loyalty, creating programs to measure and support that experience.See abstract
Sonia is a Global Leader in Digitization of Services. She has over 20+ years of Tech industry experience, having shaped and led numerous transformation initiatives during this time. She thrives from creating momentum for change and is driven not only to help businesses grow and their people too. She is currently, based in the Netherlands but has extensive global work experience, having enjoyed working and traveling across the 3 regions.See abstract
Lloyds Banking Group
Juan has been the Chief Technology Officer for Lloyds Banking Group since end of 2019. Juan joined LBG in November 2014, initially as the COO for Consumer Finance before moving into the Insurance and Wealth division as COO and Transformation Managing Director, helping drive its delivery and inorganic agenda. Prior to joining LBG, Juan held a number of senior roles in Technology and Operations at Banco Santander. In his professional beginnings, Juan worked at PriceWaterhouse as an auditor, then joined Santander Investment, and left in the .com era to be among the first few employees in a banking start-up. Juan graduated from the International School of Economics Rotterdam in 1994 (BA in Economics and Business Administration), has an MSc in Finance from Universidad Autónoma de Madrid, and a BSc in Mathematics from UNED. He followed Stanford's Executive Programme at the Graduate School of Business in 2011.See abstract
Alan Trefler is a visionary leader, technology change-agent, innovative philanthropist, and a trusted advisor to business executives around the world.
He first gained visibility on the international stage when he earned a chess Master rating at age 19 and, against all odds, tied for first place in the 1975 World Open Chess Championship. This facilitated his early AI work at Dartmouth College, including working to teach computers to play chess. After graduation, Alan began a career as a software engineer and architect. However, his passion and support for chess, the game's community and current champions continues to this day.
As a lead developer of financial and insurance industry software, Alan shared his clients’ frustration with how disconnected the use of technology was from their business processes and goals. Inspired, he founded Pega in 1983 with the vision of creating software that is easy to use and accessible to everyone – businesspeople and IT alike. The model-driven software he pioneered is today known as low-code.
Alan has earned multiple patents and overseen the expansion of Pega from start-up to a $1+ billion, global, public company with nearly 6,000 employees. Today, Pega software is used by some of the most successful and recognized brands as well as government agencies around the word.
Alan has been recognized with numerous awards and accolades for his lifetime of efforts both inside and outside of work, including Public Company CEO of the Year by the Massachusetts Technology Leadership Council, Software CEO of the Year by the American Business Awards, and the Babson College Academy of Distinguished Entrepreneurs. His book, Build for Change, is a best-seller.
Alan takes nothing for granted. As the son of a Holocaust survivor, he makes the most of every opportunity. He and his wife Pam are champions of education and community support, founding the Trefler Foundation in 1999 to support and improve education and workforce development, health care, and healthy lifestyles. They are dedicated to creating progress and change, especially in communities that experience significant disadvantage.See abstract
Kerim Akgonul is Chief Product Officer, responsible for delivering Pega’s full suite of products built on the Pega Infinity™ Platform. Through his leadership of over 1,000 engineers, product managers, designers, and architects at Pega, Kerim’s focus is to build a suite of best-in-class products that transform businesses around the world.
Kerim’s customer-centric development approach brings together low-code, AI, and robotics to applications that help businesses innovate customer interactions – while helping employees get more done.
As an executive sponsor for [email protected] employee resource group, Kerim is an advocate for the valuable perspectives diversity delivers to our organization.See abstract
Don is passionate about connecting client needs to Pega’s powerful technology platform. He has over 25 years of experience delivering enterprise software solutions for Fortune 500 organizations, with a focus on digital transformation, customer experience, AI, automation, and cloud. As a longtime improv comedian, Don believes that “Build for Change®” is more than a tagline – it’s a mindset, and that great teams bring adaptability, diverse voices, and a sense of fun to all they do.See abstract