Business process management (BPM) is a methodology to manage processes and workflows in an organization. The goal of this methodology is to increase efficiency, performance, and agility in the day-to-day operations of a business. BPM has been widely adopted by organizations today and is essential for any business that wants to be competitive in its marketplace.
Intelligent BPM: The Next Wave for Customer-Centric Business Applications
Traditionally, organizations have hierarchical structures, which lends to the usage of hierarchical processes. These processes tend to be opaque to other parts of the hierarchy, inflexible to changing customer needs, inefficient, and respond slowly to market changes. BPM aims to remove or reduce all those shortcomings, often through the use of business management software.
What is BPM?
Business process management encompasses the management of work, from start to completion, that an organization performs in order to create value for its customers. BPM methodology can generally be implemented in the following steps:
- Analysis: Comprehensive analysis is done to discover and identify processes that can be created or optimized to meet business requirements or improve performance. Specifications for a design solution can be derived from this analysis.
- Design: The design of a process involves workflows that include human-to-human, system-to-system, or human-to-system interactions. The design should aim to reduce errors and maintain relevant standard operating procedures or service level agreements.
- Modeling: Once the process design is ready, it can be modeled using varying input values to observe its behavior. If undesirable behavior is observed, design changes can be made iteratively. Software tools are available to effectively model and evaluate processes.
- Execution: A process model can be executed using a business rules engine to govern process execution.
- Monitoring: During execution, processes can be monitored to collect reporting data for performance, errors, and compliance. Monitoring allows businesses to evaluate executed BPM solutions against corresponding design models and against relevant KPIs. Data collected by real-time or ad-hoc monitoring can also be used by predictive analytics software to anticipate future problems.
- Optimization: Data from the modeling and monitoring phases can be used to identify areas of the solution that can be improved to derive higher efficiency and better value.
BPM Systems from Pega, the BPM Leader
Software to help in the implementation of BPM is widely available today. Many solutions focus on a single aspect of business process management such as integration. Unlike single-solution providers, Pegasystems’ Better Business Software® offers end-to-end BPM solutions for any digital enterprise. Pega’s solutions simplify and automate business processes by providing the following features:
- Intuitive design tools to capture business objectives.
- Automatic generation of application code—no need for programming.
- Industry-specific solution frameworks such as those for banking BPM to accelerate ROI.
- Enterprise-level scalability.
- Standards-based user interfaces.
- Integration with other business platforms such as CRM software and collections systems.
Pega BPM is available on premise or in the Pega Cloud.