Centers of Excellence

Gain Exceptional Business Benefit from Every Pega Application

To make certain that investments in a Pega solution deliver the business agility and value that enterprises need, forward-thinking organizations are employing Centers of Excellence (COEs). A COE is a team of knowledgeable and experienced business process management (BPM), customer relationship management (CRM) and business-domain experts equipped with an arsenal of best practices and tools. This team is chartered with supporting business users and shepherding even the most complex projects to successful completion.

Our team of expert business consultants works closely with you to establish the charter for your corporate and business COEs so that you can maximize the revenue and performance associated with your Pega projects. This includes helping you to establish each COE’s:

  • Vision and strategy
  • Infrastructure and implementation
  • Knowledge and best practices

COE Services Available

Our COE services provide the foundation and confidence you need to successfully define and build Pega COEs for your enterprise. These include:

Accelerator Study

For Pega clients who want assistance defining the vision for a Pega COE, including its structure and capabilities.

Methodology Alignment Workshop

For Pega clients who want to ensure that their current methodology will work seamlessly with Pega’s Direct Capture (DCO) capabilities. The workshop proposes a process for leveraging and blending the client’s or partner’s existing implementation methodology with Pega’s DCO tools, processes and best practices to achieve success.

PRPC Enterprise Policies and Standards

For Pega clients who are looking for a highly methodical approach to Pega technology design and development. Pegasystems will create a relevant set of blueprints for the design and implementation components of a typical workflow application.

Use Case Development Workshop

For Pega clients who want assistance documenting requirements and use cases using the DCO capabilities in preparation for a Pega project.

Next Steps

To get started with COEs and engage our business and technical consultants, please contact the Pegasystems' Professional Services practice leader in your area.

Download the Centers of Excellence datasheet