Aflac’s Call Center Revolution: From Legacy to Lightning-speed Service

Date and Location

June 9, 2026, 3:15PM - 4:00PM PDT

Premier Ballroom 317

Speaker(s)

Chris Canavan

Customer Service Center Product Leader

Aflac
Yaminah Mitchell

Director, Customer Care Center

Aflac

Aflac didn’t just upgrade, they reinvented! Discover how they retired a legacy call center and slashed training time from six months to just six weeks. With guided workflows and Pega Knowledge Buddy, they've unlocked speed, simplicity, and smarter service. This is the future of customer engagement: fast, intuitive, and legendary.

Topics

Atendimento ao cliente

Nuvem

Product areas

Atendimento ao cliente

Industries

Seguro

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