Session: Client-Led
Aflac’s Call Center Revolution: From Legacy to Lightning-speed Service
Date and Location
TBD
Speaker(s)
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Chris CanavanCustomer Service Center Product LeaderAflac
Aflac didn’t just upgrade, they reinvented! Discover how they retired a legacy call center and slashed training time from six months to just six weeks. With guided workflows and Pega Knowledge Buddy, they've unlocked speed, simplicity, and smarter service. This is the future of customer engagement: fast, intuitive, and legendary.