The Evolution of Automation: Navigating the Shift to Adaptive Process Orchestration

The enterprise automation landscape is undergoing a fundamental shift. We are moving away from the era of "rigid automation" and entering the era of Adaptive Process Orchestration (APO). In this new paradigm, processes understand their destinations, sense the environment, and dynamically reroute when they hit an obstacle. 

Join Forrester Principal Analyst, Bernhard Schaffrik, and Pega Senior Manager of Competitive Intelligence, Stephanie Hawkins, for a deep dive into this emerging market category. Together, they will explain why traditional categories like BPM and RPA are no longer enough to handle the complexity of the modern "agentic" enterprise. To bring that vision to life, they will demonstrate how these theoretical frameworks are being put into practice to solve the orchestration challenges that plague global operations.

Key takeaways:

•The Forrester View: Why APO is the necessary "connective tissue" between legacy systems, human workers, and autonomous AI agents.

•Deterministic vs. nondeterministic work: How to categorize which parts of your business require "strict rules" versus which benefit from "agentic reasoning."

•Operational guardrails: A framework for maintaining governance, auditability, and safety in an increasingly autonomous world.

•The roadmap to autonomy: A maturity model for transitioning your organization from reactive task-automation to proactive, adaptive orchestration.