See it. Learn it. Lead with it.

Learn how the Solution Designer connects business needs to scalable, high‑impact solutions in the Pega Platform™. Discover how co‑creating a first‑pass Blueprint with stakeholders evolves into a build‑ready, high‑fidelity design. Explore the business value of the technology behind Pega’s Center-out business architecture; see how collaborating in Blueprint turns intent into shared, clickable artifacts (case types, lifecycles, data objects, and personas); and how to increase fidelity so delivery teams can begin faster. Finally, bridge the gap between concept and execution by quickly transforming initial ideas into detailed, high-fidelity Blueprints that drive faster delivery and measurable results.

Course level: Introductory

Unlock the potential of AI accelerated design and application building with the Pega Blueprint Delivered™ methodology. This hands-on training session will guide you through the essentials of using Pega Blueprint™ to streamline the software development lifecycle. This solution designing session will walk you through the process of generating and refining a high-fidelity Blueprint which can be imported into Pega Infinity™ to form the foundation of your new application. Participants will gain practical experience in Blueprinting, understanding AI’s role in project acceleration, and exploring collaborative design processes. Ideal for professionals looking to enhance their project delivery capabilities with cutting-edge, AI-powered tools.

• Apply Pega's new delivery methodology, designed especially for Pega Blueprint
• Application context writing to create powerful Blueprints
• Learn how to discover and ingest supporting documents and artifacts into Pega Blueprint
• Understand how to bring a Pega Blueprint to high-fidelity for import into Pega Infinity
• Gain hands-on experience in designing and configuring workflows using Pega Blueprint

Recommended to take both Pt. 1 and Pt. 2 in order to understand the full end-to-end process

Course level: All levels

Agentic Self-service represents a transformative paradigm shift in customer service technology, moving beyond traditional rule-based chatbots to create intelligent, context-aware conversational experiences powered by advanced AI cognitive frameworks. In this session, you will learn how to configure self-service agents for a Pega Customer Service™ application.

Course level: All levels

This course is designed for experienced Pega developers who are ready to move beyond traditional automation to build predictable AI agents – governed, center-out digital workers that reliably drive end-to-end outcomes through Pega's Center-out architecture. You will gain practical skills in: Governing agent decisions: Understanding how Pega's Predictable AI ensures agents follow defined business rules for consistent, auditable results. Implementing the Model Context Protocol (MCP): Learning to provide agents and language models with a standardized, secure way to access and interact with external data sources and tools – eliminating complex custom integrations.

You will gain practical skills in:

• Governing agent decisions: Understanding how Pega's Predictable AI ensures agents follow defined business rules for consistent, auditable results.
• Implementing the Model Context Protocol (MCP): Learning to provide agents and language models with a standardized, secure way to access and interact with external data sources and tools - eliminating complex custom integrations
• Utilizing the agent-to-agent (A2A) collaboration: Learn how external agents can initiate workflows, perform actions without UI access, and coordinate across third‑party tools and data sources.

Course level: Advanced

Learn how the Solution Designer connects business needs to scalable, high‑impact solutions in the Pega Platform™. Discover how co‑creating a first‑pass Blueprint with stakeholders evolves into a build‑ready, high‑fidelity design. Explore the business value of the technology behind Pega’s Center-out business architecture; see how collaborating in Blueprint turns intent into shared, clickable artifacts (case types, lifecycles, data objects, and personas); and how to increase fidelity so delivery teams can begin faster. Finally, bridge the gap between concept and execution by quickly transforming initial ideas into detailed, high-fidelity Blueprints that drive faster delivery and measurable results.

Couse level: Introductory

Unlock the potential of AI accelerated design and application building with the Pega Blueprint Delivered™ methodology. This hands-on training session will guide you through the essentials of using Pega Blueprint™ to streamline the software development lifecycle. This solution building session will walk you through importing a high-fidelity Blueprint into Pega Infinity™. You’ll discover how Pega’s low-code platform enables rapid application development with minimal hand-coding, using visual interfaces and reusable components to enhance efficiency and flexibility. Ideal for professionals looking to enhance their project delivery capabilities with cutting-edge, AI-powered tools.

• Learn how to apply Pega's new delivery methodology, designed especially for Pega Blueprint
• Learn how to import a Pega Blueprint into Pega Infinity™ to create an application foundation
• Learn how Blueprint Delivered methodology accelerates rapid application development with visual development tools, modern UX, and reusable components

Recommended to take both Pt. 1 and Pt. 2 in order to understand the full end-to-end process.

Course level: All levels

Calling all developers for a hands-on session that will transform the way you think about building modern apps. Discover how Pega’s modern and open UX architecture empowers you to create workflow apps that are not only beautiful and intuitive but also fast and future-proof. You’ll learn how to build elegant, responsive experiences in a fraction of the time compared to traditional methods, without sacrificing quality or scalability. We’ll explore key features, new capabilities, and the real-world benefits they deliver, while giving you a sneak peek at Blueprint, Pega’s innovative approach to accelerating design and development. This isn’t just theory – you’ll roll up your sleeves and experience firsthand how easy it is to craft apps that delight users and drive efficiency. If you’re ready to elevate your UX game and deliver exceptional results, this session is for you.

Course level: All levels

This hands-on workshop equips participants with practical skills to fast-track implementations using Pega Customer Engagement Blueprint™. Participants will learn to leverage AI-powered collaboration tools to design precise customer journeys, simulate engagement strategies in real time, and generate implementable marketing artifacts across channels. The course demonstrates how cross-functional teams can align quickly, maintain brand consistency, and seamlessly integrate with Pega Customer Decision Hub™ – ultimately reducing time-to-market and maximizing ROI on customer engagement initiatives.

Course level: All levels

Enhance your understanding of design strategies and best practices for implementing business use cases. Understand the use and impact of Blueprint-driven solution design with Pega at the enterprise level. Take this crucial step toward achieving the Certified Pega Lead System Architect (CPLSA) certification and essential preparation for the CPLSA Architecture exam.

Course level: Advanced

Enhance your understanding of design strategies and best practices for implementing business use cases. Understand the use and impact of Blueprint-driven solution design with Pega. Take this crucial step toward achieving the Certified Pega Senior System Architect (CPSSA) certification and essential preparation for the CPSSA Architecture exam.

Course level: Advanced