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PegaWorld iNspire
Virtual event
May 2022

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Session: Keynote

Booking.com’s Mission to Create Simplified and Connected Experiences

Date and Location



  • Sonia van der Linden-Pugal
    Global Innovation Lead

Booking.com is on a mission to make it easier for everyone to experience the world, and pave the way to deliver on its Company Connected Service ambitions. In partnership with Pega, Booking.com will enable frontline teams with a new system to make it easier for employees to support every customer and partner with any query – the first time around.

Closed captioning will be available during Keynotes in English, French, German, Italian, Japanese, Portuguese, and Spanish.

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