BPM Go Live: Automated On-Boarding Drives Business and Customer Satisfaction

Apr 27 2009 | Author: Alan Trefler

This system has been welcomed with universal acclaim from the client and has actually handled a larger number of cases entered than initially anticipated.  The early success of this project now has the client looking at how to roll this solution out across the entire organization.

Tags: Automate, CRM & Customer Experience, Customer Interaction, Efficiency, Business Transformation, Go Lives, On-Boarding

Alan Trefler

Alan Trefler is the Founder and Chief Executive Officer of Pegasystems. He also serves as Chairman of the Pegasystems Board of Directors.

Alan was named The American Business Award's “Software CEO of the Year” for 2009. He was also named “Public Company CEO of the Year” in 2011 by the Massachusetts Technology Leadership Council.  Alan has frequently presented to international audiences, written for major publications, and consulted extensively in the use of advanced technologies and work automation. In 2011, Alan was a keynote presenter at the Baron Funds Conference.  He has been profiled in national print and broadcast media including CNBC, Fox Business News, Fortune Magazine, Inc. Magazine, Forbes, The Boston Globe, The New York Times, Bloomberg Television, Barron’s, Reuters, and Investor’s Business Daily. Alan has also been named the inventor of five issued US patents and several US and international patent applications for Pegasystems' distinctive Inherited Rule-Based Architecture, which provides the framework for Pegasystems' rules-based Business Process Management (BPM) solutions.

Alan’s interest in computers originates from collegiate involvement in tournament chess, where he achieved a Master rating and was co-champion of the 1975 World Open Chess Championship. His passion and support for chess and the game’s community and current champions continues to this day.  Alan holds a degree with distinction in Economics and Computer Science from Dartmouth College.