Blog By Author: Setrag Khoshafian

Top 10 Enterprise Trends You Can't Afford to Ignore

Jan 07 2013 | Author: Setrag Khoshafian
As we look forward to 2013, Pegasystems Chief Evangelist and VP of BPM Technology Setrag Khoshafian sits down to analyze the industry trends that will become increasingly prevalent over the course of the next 12 months.  He highlights 10 business tre...
Posted In: BPM, Decision Management, Case Management, Cloud | Tags: trends, predictions, BPM, Khoshafian, CRM, Cloud, dynamic case management

The Future of Work: How Technology Innovation Will Transform Our Working Environment

Aug 09 2012 | Author: Setrag Khoshafian
As seen on IDG Connect.Imagine a world where technology is so advanced that it can maintain itself with minimum human intervention and adjust to your expectations and needs to provide you with the ultimate user experience. This might sound like a plot of ...
Posted In: BPM

What do Adaptive Enterprises, Customer Centricity, and PegaWORLD Have in Common?

May 22 2012 | Author: Setrag Khoshafian
The unification of actionable decisioning and dynamic case management is empowering enterprises to become more adaptive.  “Adaptive BPM” comprises the platform, solutions, best practices, methodologies and governance for adaptive enterp...
Posted In: BPM | Tags: PegaWORLD, Setrag Khoshafian, Adaptive BPM

2012: the Year of Doing More with Less! (Part 2 of 2)

Mar 06 2012 | Author: Setrag Khoshafian
This is the second part of a two-part blog on “Doing More with Less.” Part 1 focused on the cost cutting aspects of doing more with less, especially through modernization and automation. While critical, cutting cost alone will not help organization re...
Posted In: BPM, Decision Management, Case Management | Tags: BPMS, CRM, Customer Centricity, decisioning, predictive

2012: the Year of Doing More with Less! (Part 1 of 2)

Jan 09 2012 | Author: Setrag Khoshafian
Here we are again. A New Year with new resolutions, as well as some old ones we need to renew and try to stick to again! It is also time for predictions. What will the hot trends be in 2012? In technology, Cloud Computing in conjunction with Social and Mo...
Posted In: BPM, Decision Management, Case Management | Tags: BPM, Setrag Khoshafian, Analytics, 2012 trends

Knowledge Assisted Workers

Oct 11 2011 | Author: Setrag Khoshafian
Recently, I read an interesting article on BBC’s website. The title was: Ready for the Robot Revolution? The article expounds on the recent advances in robotics. One sentence especially caught my attention, “Robots are tools designed to achieve human ...
Posted In: BPM, Case Management | Tags: Case Management, Pegasystems, Pega, knowledge management, Knowledge Workers

Ten Technology Trends in Ten Years … for BPM (Part II of II)

Aug 17 2011 | Author: Setrag Khoshafian
Part I of this two part blog covered how BPM is affected by, leverages, and more importantly impacts the first five of the ten technology trends that will be most significant in the next ten years, as identified by Cisco’s Dave Evans. This blog continue...
Posted In: BPM, Decision Management, Case Management | Tags: Case Management, BPM, decision management, Business Rules

Ten Technology Trends in Ten Years … for BPM (Part I of II)

Aug 01 2011 | Author: Setrag Khoshafian
I am always fascinated by futurists. Some of them, like Kurzweil’s coming “singularity,” are far off and difficult to prove or believe in. But there are more pragmatic predictions that are already shaping the future. I have been thinking about ...
Posted In: BPM, Case Management | Tags: Business Process Management, Pegasystems, BPM, Setrag Khoshafian, Case Managament

How Agile is Your Warranty Management

Mar 31 2011 | Author: Setrag Khoshafian
This blog is co-authored by Infosys' Sudripto De and Pega's Dr. Setrag Khoshafian. As we discussed in a previous blog there are a number of challenges for end-to-end Warranty Claims Management.  Here is a summary of these challenges: delays in claims...
Posted In: Warranty Management | Tags: Setrag Khoshafian, Sudripto De, Infosys, warranty management

Warranty Claims Management: Pega and Infosys Share Their Views

Mar 08 2011 | Author: Setrag Khoshafian
This is an interview with the Pega and Infosys thought leaders about their views on Warranty Management. It also appears on Infosys’ web site. This blog is also posted on the Infosys company blog here. Infosys is a Platinum Partner of Pegasyst...
Tags: Setrag Khoshafian, partner, Sudripto De, Infosys, WCM, warranty management, WCM Conference

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