Session: Training
Harnessing Pega Customer Engagement Blueprint for Rapid Business Value
Date and Location
TBD
This hands-on workshop equips participants with practical skills to fast-track implementations using Pega Customer Engagement Blueprint™. Participants will learn to leverage AI-powered collaboration tools to design precise customer journeys, simulate engagement strategies in real time, and generate implementable marketing artifacts across channels. The course demonstrates how cross-functional teams can align quickly, maintain brand consistency, and seamlessly integrate with Pega Customer Decision Hub™ – ultimately reducing time-to-market and maximizing ROI on customer engagement initiatives.
Key focus areas:
- Real-time visualization and simulation of customer journeys
- Generative AI applications for marketing strategy acceleration
- Cross-functional collaboration techniques for rapid implementation
- Direct artifact creation for multi-channel deployment
- Change management streamlining through Customer Decision Hub integration
Training Level: All levels
Date: Sunday, June 7
Time: 1:30 PM – 5:00 PM
Price: $200