Customer Engagement Summit Munich

Thanks to all who joined us on 4th & 5th November. We hope the event inspired those who attended to think about how they can future-proof their technology by empowering front-line staff, creating operational efficiencies, and transforming the customer experience.

"Pega is helping us getting future-ready by driving automation, ensuring end-to-end integration and increasing eﬃciency…"

Anna Gleiss

Head of Master Data, Siemens AG

Download the videos and presentation decks

4 November

Anna Gleiss, Global IT Head of Master Data, Siemens

Get the presentation

René Schlagentweith, Head of Planning and Control Customer Management, DAK-Gesundheit

Get the presentation

Tilo Franzen, Head of Acquisition Systems for Sales, DEVK

Get the presentation

Kristina Sevastyanova, Customer Journey Expert, Sberbank

Get the presentation

Philippe Gilles, Supply Chain Integration Manager, Richemont International SA

Get the presentation

Simeon Weibler, Senior Project Manager / Solution Architect, Siemens

Get the presentation

Gordon Jackson Head of Customer Decisioning, Royal Bank of Scotland

Get the presentation

Marcus Storbeck Project Manager and Product Owner DAKSale; Patrick Förster Online-Vertrieb, DAK-Gesundheit

Get the presentation

Christina Herweg, Portfolio & Partner Management, DB Systel GmbH

Get the presentation

5 November

Jeff Nicholson, Global Head of CRM, Pegasystems

Get the presentation

Watch video

Dr. Johannes-Tobias Lorenz, Senior Partner Digital/McKinsey, McKinsey & Company, Inc.

Get the presentation

Christian Schacht, VP of Digital Customer Experience, Capgemini

Watch video

Nicolette Du Toit, Sales Director, Cognizant; Thomas Weber, Client Partner, Cognizant

Watch video

Jaime Conejo Verheijden, Practice Engagement Manager, Digital Process Automation, Infosys DACH & Nordics; Panchdev Sharma, Industry Principal, Digital Process Automation, Infosys Germany

Watch video