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Rob Walker: How to operationalize empathy at scale

Customer relationships are just like any other relationships. You need to listen. You need to care. And you need to focus on mutual value instead of just pushing your own agenda. Watch as Pega’s Dr. Rob Walker explains the Customer Empathy Advisor, a revolutionary feature of the Pega Customer Decision Hub™ that brings humans and AI together to make empathy practical and actionable.

For more on AI and empathy, watch Rob’s full keynote here.

 

Related resources

Sad but true: Consumers today lack faith in artificial intelligence (AI). Find out why and learn how you can start building trust with empathy and transparency.

Pega's Customer Empathy Advisor lets you control how you apply empathy across your organization – through all of your connected channels.

Pegasystems named a Leader in The Forrester New Wave™: Digital Decisioning Platforms, Q4 2018.

Customer Decision Hub: Real-time decisioning Customer Decision Hub: Real-time decisioning

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