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PegaWorld 2026 Agenda
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Session: Client-Led

Sun Life Delivers Instant Answers: Empowering Agents with Knowledge Buddy

Date and Location

June 8, 2026, 2:15PM - 3:00PM PDT
Chairman's Ballroom 355

Speaker(s)

  • Suprit Belavadi
    Director, Pega Development
    Sun Life Financial
  • Nirban Sanyal
    Director-Business Architecture
    Sun Life Finacial

Sun Life is redefining speed and service with its AI-powered Knowledge Buddy. By ingesting 30,000 documents and delivering instant answers, agents slashed average handle time from 32 seconds to just 11. A successful pilot scaled to 400+ users, transforming how teams access knowledge and elevate customer experience. See how AI makes every interaction smarter and faster.

Topics

Agentic AI Servicio al cliente

Product areas

Atención al cliente Todos los productos

Industries

Seguros

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