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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Keynote

Dialing up the innovation: T-Mobile’s journey to customer centricity

Date and Location

June 10, 2024, 10:00AM - 10:30AM PDT
Grand Garden Arena


  • Jeff Frantz
    Vice President of Data and AI

Join us for a deep dive into T-Mobile's unwavering commitment to customer centricity. Discover the blueprint of a customer service overhaul that led to amplified efficiency, efficacy, and customer satisfaction. See how AI-driven insights are empowering T-Mobile's frontline employees to deliver proactive solutions and build stronger customer relationships that will stand the test of time. Discover the key success metrics they achieved and gain insights into T-Mobile's ambitious future plans for AI adoption across the enterprise. 

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