BPM Go Live: Supporting Growth and Improved Customer Service
May 01 2009 | Alan Trefler

This organization was focused on continued growth, while offering improved service that would keep up with the changing needs of their customers.  The customer was looking for a solution that would automate the flow of tasks required to complete the prior authorization of prescribed medications for various clients and lines of business.  Our team was able to work with our partners and the client to get this solution up and running in less than ten weeks (defined, developed, and deployed). When I see projects like this, it reinforces the importance of agility in this current climate.  Business need to Build for Change so that they can quickly adapt to meet client needs or market conditions.  This go live is typical of the types of projects that Pegasystems is currently seeing.  Client want to control their IT costs, but they also want to better serve their customers.  Projects that can achieve both of these objectives (as well as pay for themselves in the short term) are the ones that are thriving in these times.  We are thrilled to be working on so many of these types of projects as they show the true benefit that Pega’s solutions (as well as BPM in general) can deliver.

Alan Trefler

Alan Trefler is the Founder and Chief Executive Officer of Pegasystems. He also serves as Chairman of the Pegasystems Board of Directors.

Alan was named The American Business Award's “Software CEO of the Year” for 2009. He was also named “Public Company CEO of the Year” in 2011 by the Massachusetts Technology Leadership Council.  Alan has frequently presented to international audiences, written for major publications, and consulted extensively in the use of advanced technologies and work automation. In 2011, Alan was a keynote presenter at the Baron Funds Conference.  He has been profiled in national print and broadcast media including CNBC, Fox Business News, Fortune Magazine, Inc. Magazine, Forbes, The Boston Globe, The New York Times, Bloomberg Television, Barron’s, Reuters, and Investor’s Business Daily. Alan has also been named the inventor of five issued US patents and several US and international patent applications for Pegasystems' distinctive Inherited Rule-Based Architecture, which provides the framework for Pegasystems' rules-based Business Process Management (BPM) solutions.

Alan’s interest in computers originates from collegiate involvement in tournament chess, where he achieved a Master rating and was co-champion of the 1975 World Open Chess Championship. His passion and support for chess and the game’s community and current champions continues to this day.  Alan holds a degree with distinction in Economics and Computer Science from Dartmouth College.