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PegaWorld
June 7-9, 2026 | Las Vegas, NV

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PegaWorld 2026 Agenda
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Session: Client-Led

Modernizing Service at PREMIER Bankcard: From Onboarding to Disputes and Beyond

Date and Location

June 8, 2026, 11:30AM - 12:15PM PDT
Premier Ballroom 315

Speaker(s)

  • Mike Upton
    SVP, Digital Strategy
    PREMIER Bankcard

See how PREMIER Bankcard reinvented customer experiences with Pega’s AI ecosystem. From onboarding to service and disputes to collections, agentic automation and AI deliver faster resolutions, smarter compliance, and seamless experiences across channels. Learn how this bold, holistic strategy drives both efficiency and customer-centric service at scale.

Topics

Agentic AI Agilidade comercial Atendimento ao cliente Customer Onboarding Excelência operacional Nuvem

Product areas

Atendimento ao cliente Automação inteligente Integração Outro Plataforma

Industries

Serviços financeiros

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