Session: Training
Pega Customer Service Overview
Date and Location
June 2, 2019, 1:30PM - 5:00PM PDT
Conference Center, Room 351
Speaker(s)
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Luigi LeoSenior Principal InstructorPega
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Scott KennedySenior Product ManagerPega
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Dave FultonSenior DirectorPega
Pega Customer Service™ is a premier application that predicts and manages today’s customer journey on a global scale, including real-time omni-channel AI that extends across multiple customer touchpoints. In this session you will explore these capabilities in a hands-on environment and learn how to best