PEGAInnovate Toronto

The era of rigid applications and manual work is over. In this powerful keynote, Don Schuerman will reveal how agentic AI is unbinding the enterprise—embedding intelligent agents directly into workflows to create businesses that are fluid, autonomous, and built to move at the speed of ambition. From design‑time AI to self‑resolving work and responsible, predictable operations, you’ll see a pragmatic blueprint for turning AI from hype into real outcomes. Because the future of business isn’t supported by systems—it’s run by them.

Join Pega and Canadian Tire Financial Services for a fireside chat exploring their journey to modernize customer service and dispute management with Pega. Hear how Canadian Tire transformed its Pega Customer Service and Smart Disputes applications by moving to the cloud—and the business benefits realized along the way. Discover how cloud modernization has enabled greater agility, scalability, innovation, and a stronger foundation for future transformation. The conversation will also explore Canadian Tire’s next chapter: infusing agentic AI into customer service workflows. Learn how agentic AI can streamline processes, augment employees, and create more intelligent, proactive customer experiences. Canadian Tire will share how they are approaching this journey pragmatically, starting with Pega Voice AI and Knowledge Buddy. Hear how these capabilities can help improve agent productivity, accelerate resolution, and enhance the overall customer experience. Join us for an inside look at Canadian Tire’s modernization journey—and what comes next as they unlock the potential of agentic AI.