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A Pega eBook

Customer service case management

Meet next-gen case management for customer service. Go beyond automating the assignment of work and automate the work itself.

Case management 2.0

PDF | 12 pages | 16 mins read

Case management 2.0

Increase the flow in your workflows. Case management 2.0 is a multidimensional tool that can help reduce manual work and increase efficiency in your customer service processes, automating the work and workflow.

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6 steps to simplify service

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Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.

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