Session: Client-Led
From Content to Action: Enabling Conversational Journeys with Pega’s Agentic Fabric
Date and Location
June 8, 2026, 3:15PM - 4:00PM PDT
Premier Ballroom 317
Speaker(s)
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Jatin RamtriPrincipal System ArchitectRabobank
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Ralph van de RijtSenior Tech LeadRabobank
At Rabobank, customer journeys in Pega are widely used across web and app channels, yet customers often turn to call centers when they encounter friction or can't find what they need. Their chatbot Robin currently serves content, yet lacks the ability to act. Discover how Rabobank is transforming Robin into an intelligent action channel through Pega’s Agentic APIs, MCP protocol, and Agentic Process Fabric.