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Session: iNnovation Hub

Email Bot

Date and Location

May 30, 2020, 7:00PM - 7:00PM EDT

Speaker(s)

  • Matthew Lake
    Senior Director, Digital CRM
    Pega

Learn how Pega Email Bot™ is taking the heavy lifting out of processing high-volume customer service emails. Email Bot can automatically open each email, understand the context, classify the entities, and even assign work to cases – all with the power of AI, natural language processing (NLP), and intelligent automation.



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