Ir al contenido principal

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

A Pega Report

Demystifying the desktop

Workforce intelligence, technology & employee productivity

Demystifying the desktop: What workforce intelligence reveals about technology and employee productivity

PDF | 11 pages | 8 mins read

What do contact-center and back-office employees really do during the workday? How often does the average employee switch between desktop applications? And which workplace apps power productivity … and which don’t?

Our researchers deployed powerful workforce intelligence software to answer these questions and many more. Download our report to discover what they learned, and see how companies are using workforce intelligence insights to boost both employee and customer satisfaction.

Related resources

Learn how Link Market Services optimizes employee efficiency

Hear how senior executives feel about the future of work

Pega logo (reverse)

Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.

Learn more
Compartir esta página Share via x Compartir mediante LinkedIn Copiando...