Lending
Gain New Levels of Operational Control, Compliance and Customer Focus with Dynamic Process Automation
The Challenge: The recent credit crisis makes controlling operations to meet consumer and regulatory demands more important than ever. But with a multitude of siloed systems, lenders are hard pressed to optimize efficiency and compliance while delivering a high quality customer experience.
With Pega, lenders can transform their operations into streamlined, compliant lending processes delivered in a customer-centric environment. Uniquely, Pega offers a unified solution that combines rules-driven processes with enterprise case management, real-time decisioning and easy back-end integration to rapidly automate all of the credit policies and procedures for any type of loan. The result is end-to-end control of the lending life cycle from new business and loan servicing to default management, enabling customer-focused experiences delivered with optimal cost efficiency and compliance.
Learn more about Pega solutions for lending:
- Consumer Loan Origination – Pega streamlines origination decisioning and processing across multiple channels and lines of business. Intent-driven processes, automatically applied best practices and Next Best Action recommendations guide users through each step for zero-defect loan origination and higher rates of cross-selling and up-selling.
- Default Management – With Pega, lenders can automate collections, loan loss mitigation and pre-foreclosure processes for all types of secured and unsecured loans. Because Pega dynamically applies the right policies and procedures and provides guidance that makes it easy for any representative to manage complex default processes, lenders can reach new levels of efficiency and compliance.
- Commercial Loans – Pega's unified solution facilitates a collaborative environment for managing multiple business credit lines and complex deals across teams. Pega combines a global view of the client and level of risk exposure with rules-driven processes for a customer-focused experience that meets policy and regulatory requirements.
- Collections – Continually improve your customer experience and collections performance with smarter processes, more intelligent interactions and dynamic offers.
Tab 1
 | Mortgage Technology Names Pega as Top Service Provider Mortgage Technology has identified Pega as a Top Service Provider. The annual list recognizes companies that have a proven track record and provide innovative technology to lenders, servicers and other industry participants. Pega was cited for its ability to create business rules that enable lenders to better utilize their servicing system of record and default servicing platforms as well as help originators manage operations across multiple channels. |
 | Enabling Speed to Market with Automated Loan Origination Pega BPM provided an integrated platform for automated mortgage, personal loan and credit card origination. Deployed across multiple channels, the solution enables improved customer service, faster approval times and an increased capacity for handling new business. |
 | Gaining 100% Quality Control with Pega A multi-national financial services institution has transformed its mortgage lending operations, using Pega to manage operational and quality control across their lending platform. The Pega solution enables product recommendations and cross-selling with full credit risk policy decisioning to ensure the customer receives the best suitable product set while meeting the organizations credit guidelines Thanks to Pega, the institution has achieved 100% quality control before closing, while increasing throughput by 300% without any staff additions. |
 | Rapidly Implemented Pega Solution Leads to 200% Increase in Productivity One of the world's largest financial services institutions needed to increase the efficiency of its mortgage loan modification processes which were hampered by inflexible legacy systems and manual processes. Turning to Pega, the institution deployed a solution that offers 360-degree customer-centric view in just 90 days which has significantly reduced re-work, duplication of efforts and manual loan tracking and routing. Productivity is up 200% and an average of 4,000 customer letters are auto-generated each day with more than 500,000 program documents tracked and verified each week. |
Tab 2
 | Michael Smaney – Industry Principal, Lending For more than 25 years, Michael has worked with major international lending and software companies. At Pega, Michael leverages his lending expertise to evaluate technology trends and issues facing financial services organizations, creating BPM-based lending solutions that streamline business processes and improve efficiency. Michael's prior experience includes launching a mortgage company in Saudi Arabia, running the global financial services vertical for FileNet and managing strategic product/program development at Citibank for more than a decade. Additional Resources
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