The leading solution for payment exception resolution

Revolutionize operational control and efficiency

Payment operations must navigate rapid transformation in the industry, and provide enhanced control and flexibility in managing exceptions, disputes, fraud, and sanctions. With Pega's unified payment exceptions backbone, banks can improve efficiency, compliance, satisfaction, and service across all types of exceptions – both today and tomorrow.

Key benefits

Increase productivity and efficiency at scale

Improve client and staff experiences

Ensure compliance with pre-built features and workflows

Featured customers

HSBC transforms global investigation operations

See how HSBC streamlined payment investigation operations across 50+ countries to align with changing regulations.

Check out the case study

Nationwide shortens dispute resolution time by 86%

Learn how Nationwide quickly pivoted and streamlined dispute resolutions to handle an unprecedented surge in card disputes.

Check out the case study

RBC launches dispute management solution in just 90 days

Watch how RBC adopted Pega Smart Dispute™ to support dispute intake through web self-service and faster resolutions via straight-through processing.

Payment investigations

Improve exception processing efficiency

Rapidly resolve investigations and customer inquiries – with simplified dynamic case management and integration capabilities across any channel. With Pega Smart Investigate™, you’ll stay up to date with all SWIFT messages so you can create, send, receive, and automate inquiries for new and old messaging formats.

Explore Pega Smart Investigate

Payment disputes

Streamline dispute management

Unify dispute and fraud claim operations to increase efficiency, customer and employee satisfaction, and compliance. Regardless of channel, regulation, or payment type, Pega Smart Dispute™ intelligently manages the entire dispute lifecycle. All required information is captured from the first point of contact through to final resolution via chargeback, arbitration, etc.