Optimize Efficiency and Consistency with Dynamic Case Management

Companies face a range of challenges when it comes to case management. Most cases have multiple processes that need to be completed to resolve the overall case. The processes get data from multiple systems, are carried out across departments —frequently in parallel or asynchronously — and one process may impact the way another proceeds. Yet all this complexity must be effectively orchestrated and managed to ensure the case is progressing with consistency, accuracy and efficiency.

Pegasystems delivers a transformational approach to case management, allowing you to treat cases holistically by providing support for all of the work that needs to be done. Regardless of the type of work required—structured, unstructured or event-driven— Pega case management can orchestrate the multiple processes, systems and people needed to manage each case and its nested sub-cases and tasks.

With Pega, you gain dynamic case management, capable of adapting to the unexpected, whether through event-driven, automated changes to the case and its processes or through the addition of ad-hoc work that is either expected or represents new exceptions.

Pega combines this real-time adaptability with its unique "design-by-doing" approach to case design which allows ad-hoc additions to a case to be saved as a new template. The next time a similar scenario occurs, that template can be applied. This revolutionary approach allows for truly dynamic — even "organic" — case management applications that continuously improve and always reflect the reality of the work being done.

Key Benefits

• Optimize case management. Holistic case management supports all of the work required, unifying the multiple processes and content needed for the case, its sub-cases and tasks.
• Handle exceptions with ease. Adaptive case flow enables cases to respond dynamically to events, and unexpected work can be incorporated as a case proceeds.
• Improve case worker understanding and proficiency. The case worker desktop offers visibility into each case, nested sub-cases and tasks as well as their relationships to one another and the processes, content, systems and people participating.
• Reduce error rates and increase consistency. Real-time, context-based processing ensures the right processes, rules, content and interface are used based on the specific context of the case at that moment.
• Cut time and costs for implementing case management solutions. "Design by doing" allows new cases, sub-cases and tasks to be saved and reused, while the Pega case designer provides an easy-to-use, familiar interface for creating new case types and their associated processes.