The #1 DCM Solution for the Enterprise

Pega Dynamic Case Management (DCM) brings together the people and information needed to get work done completely and correctly throughout the lifecycle of a case.

Pega DCM is recognized by leading analyst firms as the industry's most comprehensive and unified DCM platform.

Pega solutions can be efficiently reused and tailored to meet diverse and changing requirements. As a result, customers report 30 percent faster time-to-market using Pega DCM over competing solutions.

Complete visibility and control, so you can manage casese to optimal outcomes

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Simplifies and Automates Case Work

Pega DCM helps businesses manage those unpredictable business processes that require a combination of human judgment and automation to reach optimal business outcomes.

Improves Visibility and Management

Pega DCM provides complete case lifecycle visibility, offering real-time insight into work and helping managers define and control routing and escalation.

Engages Users Across All Channels

Pega DCM's design-once, access-anywhere UI reduces the time and cost to deliver consistent, attractive and intuitive customer experience across all channels, including mobile and social.

Automatically Adapts to Diverse Global Needs

Pega DCM efficiently delivers repeatable, differentiated solutions by first capturing elements that are common and shared, and then specializing them to meet the diverse needs of your business.

Delivers Enterprise-Ready Applications

On-premises or in Pega Cloud, Pega DCM simplifies integration with systems of record and delivers secure, scalable, and highly available DCM applications.


Featured Resources

NEW Gartner Report: Critical Capabilities for Case Management

Pegasystems Receives "Outstanding" rating for Product Viability in New Gartner Report on Case Management.

NEW The Forrester Wave™: Dynamic Case Management, Q1 2014

Pegasystem cited as a leader in Forrester’s 2014 Dynamic Case Management Analyst Report.

Learn how Dynamic Case Management Can Be Used to Power Robust Applications

See a demonstration of Pega’s Dynamic Case Management comprehensive tools to create case-based applications.

Case Management 101: 10 Things You Must Know About Case Management

What is case management? What isn't it? Explore 10 common and fundamental questions about case management and its uses.