Partnering For Success with Pega

Infosys' SP Singh describes how Pega and Infosys are delivering digital transformation to its clients

Infosys is a global leader in consulting, technology, and outsourcing solutions. As a proven partner focused on building tomorrow's enterprise, Infosys enables clients in more than 30 countries to outperform the competition and stay ahead of the innovation curve. With US$8.25bn in FY14 revenues and 160,000+ employees, we provide enterprises with strategic insights on what lies ahead. We help enterprises transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data, and cloud computing.

We invite you to watch Infosys’ latest videos that describe key client challenges and our joint solution offerings, with real-world case study examples. Discover how Infosys — together with Pega — can help your organization reap tangible results from the powerful combination of Pega industry-leading technology innovation and top-tier industry solution offerings.

Mohamed Anis, AVP

Arup Raha, Practice Engagement Manager

Dispute Resolution and Prevention for Communication Service Providers (CSPs) | Infosys' Dispute Resolution and Prevention Solution introduces a multichannel way for CSPs to resolve, prevent and create disputes. Learn how Infosys' solution helps reduce cost and cycle time for resolving disputes and constantly grow prevention best practices over the period of time. This solution also helps create, analyze, raise, track and resolve disputes against other service providers and regulators.

Contact: Susanto De (  


VPAS Customer Service Work Desk (CSWD) | This is a unique and powerful platform designed for the Life Insurance Industry to optimize the client experience using PRPC-based Next Gen Customer Service Desktop. Learn how VPAS Customer Service Work Desk (CSWD) solution which was built to allow insurers to optimize the efficiency, configurability and quality of their service is used to obtain results such as 20%+ reduction in services costs while providing a 360-degree view of policy holders and an optimized Unified Interface for Policy/ Agent Servicing.

Contact: Mark DePhillips: (


Infosys Upgrade Solutions | Infosys, as a trusted Pega Platinum partner, presents an opportunity to visualize how the digitized version of your existing process will significantly improve your customer experience. Key features of Infosys' Upgrade Approach include:

  • Dynamic Assessment Methodology that provides a clear upgrade path customized as per your current implementation
  • A continuously growing list of accelerators, tools and checklists
  • Proven migration program/project governance framework

Contact: Susanto De (


Client Onboarding, Real-time KYC and Client Risk Management Solution for Financial Services | Infosys' Client Onboarding Solution provides financial services clients One KYC View, proactive risk assessment and reduced customer onboarding time. Learn how this solution helps to:

  • Manage your complete KYC IT application landscape
  • Optimize your KYC Operations through process automation
  • Innovate to bring real-time dashboards of client risk and transform your existing KYC landscape to a rules-enabled, process driven real-time KYC.

Contact: Himanshu Arora (


Infosys Pega Adoption Framework – InPrime/BEAM | Infosys will assist you with BPM Enterprise Adoption Methodology (BEAM) to ensure predictability and repeatability through methods, models and principles. We will enable effective and consistent delivery of BPM projects to achieve faster ROI. One of the frameworks called InPrime will establish the formalism and best practices in the area of defining BPMS requirements, while aligning your business strategies to operational processes

Contact: Himanshu Arora (

Telstra's Fascinating Story of Building an Agile Pega BPM platform for Continuous Improvement and Digitization (2014) 

Telstra started with a project to build an enterprise wide BPM platform using Pega. The goal was to build a flexible and agile platform that could help implement several business process management projects to improve and digitize processes belonging to various business departments within Telstra. The platform was built successfully using agile methodology, starting with a project and evolving into a large program that is helping to continuously improve Telstra's business processes and achieve required customer centricity.



Infosys: Insurance Case Study; Reduce Operational Costs and Enhance and Unify Client Experience (2014)

Learn how Infosys is enabling tomorrow’s digital enterprises through industry optimized solutions powered by Pega. Infosys is transforming customer experience across multiple verticals like Client Onboarding for Financial Services and Dispute Management for Telecommunications and our VPAS Customer Service Work Desk (CSWD) solution which was built to allow insurers to optimize the efficiency, configurability, and quality of their service.