From Digitally Disrupted to Digital Disrupter

Accenture Technology Vision for Pega

Accenture is a global management consulting, technology services and outsourcing company, with more than 305,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is

We invite you to watch Accenture’s latest videos that describe key client challenges and our joint solution offerings, with real-world case study examples. Discover how Accenture — together with Pega — can help your organization reap tangible results from the powerful combination of Pega industry-leading technology innovation and top-tier industry solution offerings.

Accenture's Approach to Delivering Pega Solutions

Accenture Foundation Platform for Pega

BPM: David Steuer, Senior Executive Pegasystems Practice

Healthcare: Michael Bova, Senior Executive, Health Practice

CRM: Stefano Fanfarillo, Pega Decisioning Lead, Accenture CRM Practice

Pega for the Digital Bank | Banks are the place to which educated consumers can turn for unique access to services and products that are uniquely tailored to their needs. Watch a home buyer experience the value that the Digital Bank can bring by maximizing Pega’s powerful out-of-the-box capabilities, including Next-Best-Action Marketing, Omni-Channel UX, and more.

Contact: & Pega Integration for Insurance | Our solution links SFDC and Pega around Policy Lifecycle Management and also provides a seamless integration with front office Opportunity Management and Sales teams in SFDC, as well as business rules/BPM Capability, Case Management and Analytics features in Pega. This provides real-time visibility of the process to the sales team and customers.



Investigative Case Management for Federal Government | Investigative Case Management (ICM) ties together people, process, and content to complete an investigation. Today’s Federal agencies need to support dynamic case management interactions across multiple departments, agencies, and locations. Learn how Accenture’s ICM asset supports dynamic case management and also accelerates delivery of ICM solutions within the Federal Government.

Contact: & Pega Integration for Healthcare | Our solution links SFDC and Pega around Quote-to-Card and also provides a seamless integration with Enrollment and Sales teams in SFDC and business rules/BPM Capability, Case Management and Analytics features in Pega. This provides real-time visibility of the process to the sales team and members.



Insight Driven Health | Accenture offers three accelerators to manage demands across the spectrum of Health Administration.

  • Providers and Networks Management streamlines and automates, integrating “trusted” data sources with rules-driven workflow.
  • Group Services Solution automates the quote-to-card process, integrating sales systems and intent-driven workflow. Pega’s Omni-Channel UX enables access from anywhere.
  • Integrated Claims Processing Solution uses Pega’s Federated Case Management to power processes throughout Claims lifecycle.



Building Performance into Your Pega Solution | Your Pega Solution has to deliver top performance for your enterprise to drive productivity, efficiency, and obtain value from your investment. Experience how a project manager facing reports of business disruption due to poor system performance quickly identifies and addresses the underlying issues using Accenture’s expertise and tools designed especially for Pega. See the productivity gains resulting from this engagement, and learn how to build performance into your Pega solution.



Intelligent Retail Solution Driven By Big Data Analytics | In retail, the number of products and offers run well into the thousands. Bringing together the Accenture’s Recommendation Engine, our analytics tool powered by Big Data, together with Pega’s Next-Best-Action Marketing gives enterprises just what they need to drive increased customer value and loyalty. Using Pega’s Omni-Channel UX, enterprise can now reach clients where they buy and how they buy providing both product and offer recommendations tailored to their needs.



Creating the Business Case for Your Pega 7 Upgrade | More and more, enterprising are looking to drive business benefits utilizing the power of Pega 7. Learn how a business leader engages with Accenture to incorporate their unique business and technology case together with the power of Pega 7. Driving value, reducing risk and Total Cost of Ownership (TCO) is Accenture’s differentiated approach to Pega 7 upgrades.



Accenture’s Intelligent Digital Process Workspace for Pega | Accenture’s Intelligent Digital Process Workspace for Pega (IDPW) amplifies Pega’s ability to orchestrate complex processes, allowing Pega to trigger intelligent collaboration actions, coordinating interaction among an eclectic set of stakeholders. IDPW enriches Pega’s powerful workflow capabilities with connections to communication and collaboration channels. IDPW automatically discovers the relevant process participants and work products, and brings them together and provisions collaboration sites and posts updates to relevant social feeds. The result is seamless information exchange and more effective execution of business processes.



Accenture Network Deployment Optimizer for Communication Providers | Due to consumers’ increasing demand for immediate access to information, Telcos are boosting capacity through network investments. Accenture Network Deployment Optimizer improves build-out proficiency—providing long term measurement and control of network deployment processes. The solution helps communication service or equipment providers industrialize network processes, resulting in faster return on network transformation and network upgrade/deployment investments.



Omni-Channel CRM for the Digital Bank | Your customers are incorporating Social Media and rapidly evolving technology into their daily lives. Your organization must adopt and adapt to these new styles of communication to successfully service clients who expect seamless transition of business from mobile devices to self-service portal to live phone calls and back again. With Accenture’s approach to Pega’s powerful Omni-Channel Customer Relationship Management you can turn negative feedback in rapidly trending Social Media to opportunities to delight your customer, build loyalty, and gain mindshare in the market place.



Accenture - The Evolution of Customer Value Management: How Your Digital Business Enables the Future (2014)

It is well accepted that managing investments in the sales, service and marketing channels based on customer value can have a measurable impact on business performance. Yet the actual tailoring of investments and associated experiences have often lagged for many industries due to an over reliance on traditional channels. Now as every business becomes more digital, many are noting that their digital business would effectively be their largest store or branch in comparison, yet don't get the level of attention that it is deserves.

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The Connected Customer Conversation: How Etisalat UAE is Integrating Inbound & Outbound Marketing Across All Channels (2014)

Marketing success in today’s highly competitive Communications and Media market requires more than traditional outbound and inbound approaches. It requires integrated, real-time communication across all channels and across traditional inbound and outbound activity. Etisalat UAE is at the forefront of a new approach to marketing – enabling a completely personalized conversation with the customer across all channels, and throughout the customer lifecycle.

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Transforming Government Services by Driving Towards a Case-Centric Approach (2014)

This session will dive into the future of government services, using a case-centric approach to unlock new opportunities and leveraging the Pega platform to break down barriers in digital citizen services implementation. Attendees will have the opportunity to participate in an active discussion of current federal use cases and engage with facilitators that include both government leaders and industry experts.