Customer Engagement Platform for CSPs

Transforming the Customer Journey, not the Infrastructure

When faced with the need to transform their business, many CSPs assume this means embarking on a BSS consolidation or replacement program. However, many service providers that we work with have tried and failed to rebuild or consolidate their stacks of business support systems (BSS), as these projects can be extremely disruptive, time-consuming and risky.

At Pega, our experience shows there is a different way for CSPs to achieve their objectives. Our Customer Engagement Platform works with legacy BSS, OSS and customer relationship management (CRM) systems to deliver end-to-end customer journeys across the entire customer lifecycle. With our Customer Engagement Platform, customers experience journeys that are effortless and consistent and that deliver the outcomes they expect.

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