Call center solutions
To win customer loyalty, businesses require a new breed of call center solutions.
With the exponential growth of the Internet and social media, achieving brand loyalty and customer retention is more challenging than ever. It is no longer enough to have an excellent product or to offer quality customer service – companies must focus on delivering an exceptional customer experience in every interaction and across every channel.
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Call center solutions with customer relationship management software (CRM software) are critical to this effort, but many solutions are mired a traditional data-centric approach that can’t keep pace with changes in today’s multi-channel markets. To stay competitive, companies need a new breed of call center solutions that can deliver a uniquely ideal experience for each customer, in every contact. And when many of the world’s largest and most successful companies want call center solutions that can create exceptional customer experiences, they turn to Pegasystems.
Pegasystems’ call center solutions deliver an exceptional customer experience.
Pegasystems’ revolutionary customer relationship management software helps companies positively transform customer experience across all channels and customer touch points. Pegasystems call center software delivers exceptional customer experiences by:
- Using predictive and adaptive analytics to deliver the right information at the right time for a highly personalized customer interaction.
- Fulfilling customer requests more quickly and completely with robust enterprise case management solutions.
- Providing a consistent experience across all channels.
While increasing customer satisfaction, Pegasystems solutions also reduce cost through greater efficiency, enhanced productivity, and faster resolution of customer concerns. Available as on-premise or as a cloud configuration, Pegasystems call center solutions ultimately match customer intentions with business intentions for greater customer loyalty and business growth.
CRM solutions that put the customer at the center of every call.
As an innovative business customer relationship management solution, Pegasystems contact center software is customer-centric and focused on making the customer’s entire experience a positive one. With Pegasystems’ call center CRM, businesses can:
- Personalize the customer experience by better understanding customers and anticipating their needs and behaviors. Pegasystems’ call center solutions embed sophisticated predictive decision-making tools into customer service processes, allowing each customer to receive unique treatment based on their predictive behavior.
- Provide consistency of experience across all service channels. Call center reps can use role-based and context-specific screens and dialog scripts in the CRM system to provide consistent communication through every interaction.
- Manage customer interactions across the service chain with robust enterprise case management tools and increased automation.
Learn more now about Pegasystems call center solutions and customer relationship management applications.