TD Bank Selects Pegasystems for Cross-Enterprise Business Process Management
CAMBRIDGE, Mass., Jan. 9 — Pegasystems Inc. (Nasdaq: PEGA), the leader in smart business process management (BPM) software, today announced that TD Bank Financial Group (NYSE: TD; TSX: TD) has selected Pegasystems' industry leading SmartBPM(TM) platform as part of their continued focus on customer service and business innovation.
In addition to the PegaRULES Process Commander® SmartBPM platform, TD Bank Financial Group also selected two Pegasystems frameworks to help accelerate implementation of their continuous improvement vision — Pega Customer Process Manager™ and Smart Dispute™. Customer Process Manager provides companies with best-practice workflows for their most common service requests, and a framework for addressing their most challenging service issues, "one-and-done" right at the point of customer contact. Smart Dispute is a BPM framework that enables credit and debit card issuers to automate the resolution of disputes and chargebacks, dramatically improving the customer experience.
"We are committed to providing best-in-class customer service and look forward to continued enhancements with Pegasystems' BPM software," said Harry Verburg, AVP Retail Products, TD Bank Financial Group.
"Our technology is ideal for a large customer focused organization such as TD Bank Financial Group," said Rob Spencer, Managing Director, Pegasystems. "We were delighted that they recognized the value our products can bring to multiple areas with the company in increasing agility and productivity. We look forward to helping them continue to deliver superior service to their customers through leading business processes."
About TD Bank Financial Group
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Financial Group. TD Bank Financial Group serves more than 14 million customers in four key businesses operating in a number of locations in key financial centres around the globe: Canadian Personal and Commercial Banking including TD Canada Trust; Wealth Management including TD Waterhouse; Wholesale Banking, including TD Securities; and U.S. Personal and Commercial Banking through TD Banknorth. TD Bank Financial Group also ranks among the world's leading on-line financial services firms, with more than 4.5 million on-line customers. TD Bank Financial Group had CDN$365 billion in assets, as of October 31, 2005. The Toronto-Dominion Bank trades on the Toronto and New York Stock Exchanges under the symbol "TD."
Pegasystems Build for Change® Platform is the heart of Better Business Software™. It delivers business agility and empowers leading organizations to rapidly close execution gaps and seize new opportunities. Pegasystems leverages its recognized leadership in Business Process Management (BPM), Multi-Channel Customer Relationship Management (CRM), Business Rules, and Adaptive Analytics to uniquely give its clients the power to engage customers, simplify operations and Build For Change®. For more information, please visit us at www.pega.com.
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