Bank of Oklahoma Selects Pegasystems SmartBPM

Expands Relationship For Enhanced Service, Streamlined Operations

CAMBRIDGE, Mass., July 24 — Pegasystems (Nasdaq: PEGA), the leader in unified process and rules technology, today announced Bank of Oklahoma, a subsidiary of Tulsa, Oklahoma-based BOK Financial (Nasdaq: BOKF), has selected Pegasystems SmartBPM™ for use in payments processing. Well-known for its pioneering use of technology to deliver superior service, Bank of Oklahoma has committed to use the Pegasystems SmartAdjust framework to automate the complex activities necessary to resolve payments exceptions.

"We are proud of our leadership in delivering superior customer service through the use of market-leading technology," said Tiffany Hemmert, Operations Manager, Bank of Oklahoma. "With Pegasystems, we have a strong foundation on which to continue to enhance customer relationships, maintain best practices and support our employees."

Operational exceptions can require sophisticated interaction among people, systems, data and policies. Pegasystems Business Process Management (BPM) solution allows for intelligent automation, including the ability to share common policies and procedures across departments, while specializing as needed. SmartAdjust provides financial institutions the opportunity to automate the decision-making and work processing involved in exceptions management, including data and image retrieval, work routing and queuing, case management and more.

Robert Spencer, Managing Director, North American Sales, Pegasystems, said, "SmartBPM and SmartAdjust are powerful allies for banks. With SmartBPM, we uniquely integrate business rules and policies, offering an intelligent platform to manage the complexity of decisions and processes, and with the SmartAdjust solution framework, we provide pre-built foundational elements to accelerate time-to-market."

About BOK Financial

BOK Financial is a $16.3 billion regional financial services company that provides commercial and consumer banking, investment and trust services, mortgage origination and servicing, and an electronic funds transfer network. Holdings include Bank of Albuquerque, N.A., Bank of Arizona, N.A., Bank of Arkansas, N.A., Bank of Oklahoma, N.A., Bank of Texas, N.A., Colorado State Bank and Trust, N.A., broker-dealer BOSC, Inc., Southwest Trust Co. and the TransFund electronic funds network. Shares of BOK Financial are traded on the NASDAQ under the symbol BOKF. For more information, visit our website at http://www.bokf.com.

About Pegasystems

Pegasystems, the leader in business process management and software for customer centricity, helps organizations enhance customer loyalty, generate new business, and improve productivity. Our patented Build for Change® technology speeds the delivery of critical business solutions by directly capturing business objectives and eliminating manual programming. Pegasystems flexible on-premise and cloud-based solutions enable clients to quickly adapt to changing business conditions in order to outperform the competition. For more information, please visit us at www.pega.com.

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