Pegasystems' Smart Adjust™ provides retail banks and service bureaus with a cross-payment platform for automating payment-exception handling. Addressing exceptions in check, ACH, debit card, ATM, and other areas, Smart Adjust allows you to manage diverse payment exceptions with a single solution, dramatically lowering the cost of handling errors and inquiries for any payment type.  The solution framework enables banks to comply with Check 21 by providing the capabilities necessary to handle substitute checks — as well as paper checks, check images, ACH, and other electronic payment types.

This rules-based, image-enabled solution framework delivers the flexibility required in today's dynamic environment to quickly re-engineer business processes as organizational needs, market opportunities, and industry regulations change. Whether you're evaluating image exchange, planning for substitute checks under Check 21, or wrestling with increasing ACH and debit-card volumes, Pegasystems provides relief from the escalating complexity of exceptions. Smart Adjust delivers the power of intelligent automation with unsurpassed agility, allowing you to reap efficiency and quality benefits today while building for the inevitable change of tomorrow.

Benefits

• 100% staff-productivity improvement in research and adjustments
• 30% reduction in write-offs
• 25% reduction in debit-suspense cost
• Case resolution per person increased to 30 per day (double the industry standard)
• 25% end-to-end "no-touch" straight-through processing of all payment-exceptions cases

Key Features

• Support for substitute checks — Seamlessly manage paper checks, images, and substitute checks for customer inquiry, customer dispute, and inter-bank adjustment purposes.
• Single platform for multiple payment types — Automate exception handling for all payment types — check, ACH, debit card, ATM, and more — on a single platform, for consistent and efficient processing and significant leverage of IT investment.
• Manage performance against service levels — Define service levels through user-specified processing goals and deadlines to ensure that work is completed on time, resulting in a higher level of customer service.
• Access image archives and research databases — Resolve any type of transaction exception in your organization by using PegaIMAGE Manager™ and PegaRESEARCH Manager™ to query and retrieve critical images and transaction detail from any image archive or transaction database.
• Inbound and outbound interface connectivity — Automate the import of cases from inbound exception files such as FedLine, ORBS and SuPRRB; and the export of accounting transactions and other types of feed files to FedLine and other external systems.
• Paperless environment — Support a true paperless exceptions-research environment using the smart electronic attachment feature for check and document images, correspondence, transactions details, screenshots, spreadsheets, and more.
• Automate duplicate and financial-offset search and processing — Eliminate the unnecessary and costly manual research of identifying duplicate inquiries and offsetting financial entries, using a comprehensive set of search and scoring rules.
• Comprehensive accounting — Support the full range of suspense and adjustment accounting required to manage adjustments.
• Automate correspondence — Generate letters, forms, notifications, and accounting documents associated with the research and resolution of payment exceptions.