Session: Client-Led
First Citizens Bank: Turning Data into Decisions, Collections into Connections
Date and Location
June 9, 2026, 2:15PM - 3:00PM PDT
Premier Ballroom 317
Speaker(s)
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Sanjoy SarkarSVP, Senior Director | Head of Enterprise Workflow Automation & Robotics (CoE)First Citizens Bank
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Justine CookDirector, OperationsFirst Citizens Bank
First Citizens Bank has reimagined equipment finance by uniting Pega Customer Service™, Collections™, and Customer Decision Hub™ into one seamless ecosystem – streamlining service, automating collections from delinquencies to litigations, and powering every step with real-time AI decisioning. Next, we're building an external portal to enable remarketing, creating a true end-to-end digital platform. The future isn't just automated, it's unstoppable.