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What's next for tech?

2020 Predictions

  • January 21, 2020
  • 10:00 - 10:30 AM EST
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With 2019 in the rear-view mirror, just like that 2020 is here! Now it’s time to gear up for what’s to come in the new year. And we foresee a lot of change. Whether you are interested in broader digital transformation efforts and customer experience, or the nitty gritty of robotic process automation, we have a prediction for you!

Join us as we provide our foresight into what’s to come, including:

  • How digital transformation will help to bridge cultural gaps in organizations
  • Why IT involvement in low-code efforts is key to success
  • How to achieve 20/20 vision for customer experience in 2020
  • And more!


Tom Libretto

Tom Libretto

SVP & Chief Marketing Officer, Pega

Tom Libretto is Chief Marketing Officer and Senior Vice President, responsible for global marketing initiatives and functions, including brand, advertising, digital marketing, product marketing, industry marketing, demand generation, corporate communications, customer engagement, social media, events, and marketing operations.

Mr. Libretto has more than 20 years of marketing leadership experience in global technology organizations including Lotus, IBM, Nokia, and most recently as managing director, global head of digital experience at JPMorgan Chase (JPMC), the largest bank in the US. His multi-disciplinary background includes B2B and B2C marketing and sales experience as well as product management, corporate strategy, and business development roles. Mr. Libretto is a graduate of the College of the Holy Cross, where he earned his undergraduate degree in economics.

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Don Schuerman

Don Schuerman

CTO & VP of Product Marketing, Pega

Don Schuerman is responsible for Pega’s industry-leading platform and CRM applications. He has over 20 years of experience delivering enterprise software solutions for Fortune 500 organizations, with a focus on digital transformation, mobility, analytics, BPM, cloud, and CRM. Don has led enterprise software implementations and provided technology and architecture consulting to senior business and technology executives from Fortune 500 organizations, including American Express, Citibank, JPMorgan Chase, and BP.

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Shelly Kramer

Principal Analyst + Founding Partner, Futurum Research + Analysis

Shelly Kramer is a principal analyst at Futurum Research and one of the founding partners. A serial entrepreneur with a technology centric focus, she has worked with some of the world’s largest brands to lead them into the digital space, embrace disruption and the reality of the connected customer, and help navigate the process of Digital Transformation. As a brand strategist, she has decades of experience helping global companies with marketing challenges, driving strategy and digital transformation for B2B brands across multiple verticals, with a strong track record in software technologies and all things technology-related. She covers transformative trends in B2B marketing and sales, digital transformation, customer experience, and marketing technology, as well as topics and trends related to the Future of Work, the transformation of the workplace and how people and technology are driving that transformation. Shelly offers valuable insights for enterprises of all sizes.

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