Session: Training
Building Enterprise-grade Agentic Self-service Solutions
Date and Location
June 7, 2026, 9:00AM - 12:30PM PDT
Chairman's Ballroom 369
Agentic Self-service represents a transformative paradigm shift in customer service technology, moving beyond traditional rule-based chatbots to create intelligent, context-aware conversational experiences powered by advanced AI cognitive frameworks. In this session, you will learn how to configure self-service agents for a Pega Customer Service™ application.
- Create an agent for an Agentic Messaging interface
- Configure cases that an agent can complete
- Configure an agent to use Pega GenAI Knowledge Buddy
- Create an Agentic Messaging channel interface
- Set up the Web Messaging connection
Training Level: All Levels
Date: Sunday, June 7
Time: 9:00am - 12:30pm
Price: $200