• New York Life's Long Term Care Insurance, as part of its customer success strategy, selected Pega BPM to automate its new business and claims processes. Starting from a totally manual approach, the company is building business processes and rules that will easily scale upward as volume grows.  Using Pegasystems SmartBPM, New York Life is creating enhanced capabilities to empower the entire organization, enable more efficient business processes that can easily be customized, changed and/or reused, and to automate manual and tedious work.
• Farmers Insurance Exchange used Pegasystems to bring new functionality, agility and speed to their world-class HelpPoint® Claims Centers. Farmers, used Pega BPM to guide customers through the complex First Notice of Loss (FNOL) process. The result? Customers were able to file their FNOL claims quickly and effortless with high scores on satisfaction. Farmers enjoyed a 20% reduction in average call time, a quantifiable leap in quality and fan mail from the customer service representatives that execute the process. A win-win case for customer success!
• Zurich Insurance, one of the top ten insurers in the world, providing non-life and life insurance in more than 50 countries used Pega BPM as the foundation for their Agile development initiative. Using this approach and teaming business and IT together, Zurich delivered their first intake application in 74 days. Delivering powerful business value and speed to market for competitive advantage. Powerful re-use has allowed Zurich to continue this success into their claims business. A tribute to teamwork and Build for Change® technology.
• Wesfarmers General Insurance, an Australia-based insurance company, was interested in swiftly opening a Web channel for its auto insurance.  The company leveraged and redeployed its existing internal Pega BPM solution to create this new “direct to consumer” channel.  Wesfarmers installed a business logic layer that provided the access and agility to open these new markets and to also serve the existing underwriting business. The result is a multi-product, multi-channel approach that services the entire policy life cycle.  This solution works flawlessly in conjunction with its existing policy administration system allowing the insurer to drive sales in both existing and new markets.

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