300M Constituents Serviced Every Day

by Public Sector Agencies using Pega Build For Change® Technology

Build For Change Government

Learn how Pega enables agencies to rapidly respond to change

Transforming Aging Legacy Systems

"Pega allows us to phase out our mainframe systems and react to economic and departmental changes so we can be more flexible to respond to the travelling public."

Pega Bringing a New Level of Mobility to the State of Maine

Why Government Technology Projects Fail

Pega Build for Change® Government Enabling Sustained Success

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Meet the Challenge of Change with Exceptional Speed & Agility

Ranked #1 in Intelligent Business Process Management and Dynamic Case Management, Pega enables agencies to uniquely address their most critical challenge, the need to respond predictably and timely to continuous change. With Pega, agencies improve their ability to respond to change by 7X by automating the documentation, automating the programming, and automating the work. Government organizations around the globe are powering transformation at every level using Pega.

The Rehabilitation Act with hundreds of sections is broad. Section 508 deals with complex technology that is widely deployed throughout the United States. The subject matter is highly detailed and subject to interpretation by vendors and buyers. To assist all parties involved the Information Technology Industry Council created an effective system in the form of the Voluntary Product Accessibility Template® to assist in the process. PegaRules Process Commander (PRPC) v7.1 adheres to these standards.

Gain the agility needed to rapidly modernize government operations

Pega offers the ideal solution to streamline systems and operations without interrupting service delivery. You can accelerate program delivery using automated, adaptable work processes that easily manage the growing stream of policy changes while fostering continuous operational improvement. Designed for integration with existing systems and compliant with government standards, Pega promotes application delivery in a fraction of the time and costs required by off-the-shelf solutions or custom development. Pega solutions can be developed and deployed in any combination of on-premise and cloud configurations and run on any channel, including via mobile devices and social networks. Pega Cloud® supports and maintains FISMA, SSAE 16 SOC2, HIPAA, FIPS 140-2 compliant end points, and PCI DSS Level 1 certifications.

 


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Maximize the efficiency and effectiveness of every government process

Maximize efficiency with Pega’s dynamic case management delivering an agile environment for managing all of the work needed to handle a case throughout its lifecycle. Case-based work automation instantly adapts to accommodate ad-hoc work and exceptions, while intelligent processes guide users through each case. Recognized as the leader in dynamic case management, Pega bridges the gap between people, systems and channels to manage large numbers of complex cases with maximum efficiency and consistency while accelerating the pace of improvement without a costly rip-and-replace of critical systems.

 


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Deliver responsive, citizen-focused service

Pega closes the service gap between the public and private sector with its industry-leading Build for Change® platform delivering a new level of responsive, efficient and consistent service across multiple organizations, programs and channels. Pega's comprehensive view of the constituent, intelligent work automation and pre-built application components tailored to government programs facilitate unprecedented gains in productivity, empower constituents with coordinated multi-channel service and provide unparalleled business flexibility. With Pega, government organizations can offer outstanding service at the lowest possible cost while rapidly responding to on-going policy change.

 


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Rapidly modernize, improve operations and respond to technology advancements

Because Pega’s Build for Change® platform supports application development and deployment in quick phases, transportation agencies can rapidly achieve significant improvements in operations without service interruptions. Accelerate program delivery using model-driven development that makes it easy for IT and business to work together. Pega automatically generates all of the code needed for a fully functional application that optimizes operations on top of legacy systems and provides consistent service across multiple channels and devices.

 


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Gain the agility required to meet the challenges of public security

With Pega’s Better Business Software™, public security agencies can rapidly define and implement the services needed to help communities effectively prepare, respond and recover. Pega’s public security offerings are tailored to accelerate program delivery using model-driven development that promotes IT-business collaboration. Designed for quick and easy integration with existing systems, Pega applications can incorporate all types of structured and unstructured data in simplified and streamlined processes that can improve citizen and security service delivery.

 


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Prepare, respond and recover with agility and coordination

Pega’s Build for Change® platform helps public safety and disaster management agencies prepare, respond, and recover in a coordinated and timely way to on-going change. Because Pega enables application development, deployment and modification in quick phases, agencies can quickly achieve significant operational improvement without service interruption. Model-driven development supports IT-business collaboration and eliminates the specifications gap to accelerate delivery of solutions that optimize operations and provide consistent service all channels and devices. Thanks to Pega’s extraordinary flexibility, agencies can instantly manage unpredictable events to coordinate recovery and return to normalcy as rapidly as possible.

 


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Respond with speed and predictability to on-going change

With Pega’s Build for Change® platform, justice agencies can respond in a coordinated and timely way to new legislation and rapid policy change, while eliminating large volumes of administrative paperwork. Pega enables application development, deployment and modification in phases so that agencies can quickly achieve significant operational improvement without service interruptions. Model-driven development supports collaboration between IT and business with Pega automatically generating all of the code needed for a fully functional application. Pega’s industry-leading case management, work automation and easy integration automatically route tasks to the appropriate department for action, eliminate manual tasks and deliver unprecedented agility to implement and adjust streamlined processes across all channels and devices.

 


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Accelerate response to on-going policy change

With Pega’s Build for Change® platform, government unemployment agencies can respond to new legislation and accelerated policy changes in significantly shorter time. Pega supports development and deployment in quick phases to continuously modernize without any interruptions in service delivery. Eliminate the specifications gap using model-driven development that encourages IT-business collaboration. Pega automatically generates all of the code needed for a fully functional application to optimize operations on top of legacy systems and provide consistent service across every channel and device.

 


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Optimize processes to maximize tax and revenue collection

Transform your legacy systems and processes to enhance the efficiency of revenue collection, simplify and streamline audits, inquiries and appeals and provide better quality service to taxpayers with Pega’s Build for Change® platform. Pega quickly integrates tax code changes into automated processes that are driven by real-time analytics to uncover patterns in taxpayer behavior, standardize processes across revenue programs, automate match processing and provide a complete view of each taxpayer. With Pega, tax and revenue collection processes can be optimized to reduce costs and risk, increase the consistency of taxpayer treatment, ensure compliance and maximize collections.

 


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Automate paper-intensive processes to save time and money

Pega streamlines and automates paper-intensive processes, including online applications for grants, scholarships, fellowships, internships, awards, competitions and more. Pega’s industry-leading case management, work automation and easy integration automatically route tasks to the appropriate department for action, eliminate manual tasks and deliver unprecedented agility to implement and adjust automated processes across all channels and devices. Pega automatically generates all of the code needed for a fully functional application to optimize operations on top of legacy systems, make better, faster decisions and provide consistent service across every channel and device.

 


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Rapidly modernize legacy applications and processes at lower risk

Tailored for the certification and licensing responsibilities of public sector agencies, the Certification and Licensing solution is built on Pega’s Build for Change® technology, which provides unprecedented agility to respond immediately to changing mandates and regulations. Deploy your solution in any combination of on premise and cloud configurations, and run on any channel, including mobile devices and social. Respond quickly and effectively to continuous change on a secure cloud platform with Pega Cloud® supporting and maintaining FISMA, SSAE 16 SOC2, ISO 27001,HIPAA, FIPS 140-2 compliant end points, and PCI DSS Level 1 certifications.

 


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Modernize, integrate and automate for outstanding service delivery

With Pega, state education agencies (SEAs) can rapidly modernize their legacy applications and business processes in a way that increases time-to-value while reducing risk. Tailored for the certification and licensing responsibilities of SEAs, Pega Certification and Licensing provides a customer-centric approach that combines enterprise data, customer intent and automated processes and policies into outstanding service delivered across all channels. Pega’s industry-leading case management, work automation and easy integration automatically route tasks to the appropriate department for action, eliminate manual tasks, provide a user dashboard to improve oversight, and deliver unprecedented agility to rapidly implement and adjust streamlined processes across all channels and devices.

 


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Leverage the digital revolution to optimize government services

Pega’s Better Business Software™ uniquely enables government departments to leverage the digital revolution in their business operations. With Pega, departments can achieve both customer experience and operational excellence to meet the growing expectations of the citizens they serve. Pega delivers a set of unique capabilities that empower government departments to provide exceptional service delivery across every channel and device, optimize resource usage with streamlined, simplified process automation, and predict, adapt and respond to change with unprecedented agility.

 


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Pega 7 Platform

Pega 7 delivers solutions 6.4X faster than traditional Java EE. The Build for Change platform brings new solutions to life with simplicity and speed for adaptability to changing business needs.

Experience What Better Business Software® Can Do For You

Customer Stories

Using Pega solutions, government agencies have achieved rapid and measurable value. View more customer stories >