Energy & Utilities
Incident Management for Energy: Reducing Risk, Response Time and Costs ![]() |
The Challenge: To maximize profitability, energy and utility companies must effectively manage a complex web of assets, employees, suppliers, processes and regulations while satisfying the increasing demands of customers and stockholders. But multiple cumbersome systems and manual processes create process bottlenecks, drive up costs, increase risk and slow the discovery, production and distribution of products and services.
Pegasystems provides energy and utility companies with the agile, intelligent processes they need to drive profitability, efficiency and compliance throughout the organization. Uniquely, Pegasystems delivers an unprecedented level of power into the hands of business owners so that you can quickly and easily turn your business objectives into intelligently automated processes spanning every, line of business, department, supplier and sales channel.
Using Pega solutions, you can transform your business operations into high-performance processes that maximize business benefits — and profits.
- Integrate with and extend existing systems and IT platforms to leverage core capabilities and provide flexibility to change as quickly as you business environment changes.
- Automate manual processes to maximize output of your production, logistics and distribution operations.
- Incorporate corporate and regulatory policies into your business systems to ensure end-to-end compliance in areas such as health, safety and environment issue management, invoice reconciliation and payment, and collections.
- Improve the customer and vendor experience through enhanced communications, more efficient contact centers, field and self-service options and personalized client interactions.
It’s no wonder that major companies trust Pega solutions for the cloud and on-premise to help them cut costs, sustain on-going innovation, bring new products to market faster and achieve greater profitability.
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Pega's Customer Service Solution for Utilities Pega Incident Management | Oil and Gas Solutions — Significantly curb capital leakage by reducing errors and manual effort spent reconciling asset and services invoices. The Pega solution is built to address complex invoices with frequent changes in pricing, terms and conditions, and different service level agreements which may vary by contactor and geography. Utility Industry Solutions — Achieve new levels of agility, reduce costs, enhance your customers’ experience, and improve productivity. Pega’s patented technology enables electric, gas and water utilities to realize rapid and significant returns by eliminating manual programming and directly capturing business objectives into fully automated processes. |
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These solutions integrate with the existing rich application and data source environments that exist in the industry.
Intelligent Automation – Automate and integrate essential front- and back-office operations to heighten productivity, reduce costs, and increase efficiency.
Customer Relationship Management — Enhance response rates to utility programs and deliver outstanding, cost effective service experiences across all channels with dynamic, customer-focused conversations.
Risk, Fraud and Compliance — Gain the control you need to increase compliance, mitigate risk and reduce fraud with comprehensive audit trails and reporting.
Collections Optimization - Collect debt more intelligently while protecting customer relationships.




