Communications & Media
| Communications Service Providers eBook:  |
With high levels of customer churn, growing pressure to increase revenue and an inability to respond quickly to changing market conditions, profitability is hard to come by for wireless, fixed, broadband and cable providers.
Using Pega’s unique ability to put the power of innovation into the hands of the business owner, you can reshape the way you interact with customers, streamline your operations and bring new services and products to market — all at the speed of business. On the cloud or on-premise, Pega solutions help you drive continuous improvement by embedding your strategic goals into every business process. It’s no wonder that global brands such as Deutsche Telekom, Orange, Time Warner Cable and Vodafone rely on Pegasystems to help them engage more effectively with their customers and achieve higher levels of productivity at new levels of speed and economy.
Tab 1
Pega Frameworks and Featured Solutions accelerate the delivery of industry-specific applications by providing pre-defined data models, workflows, decision tables, user interfaces and industry components. Leveraging Pega's powerful process and rules management capabilities, these solutions enable you to capitalize on the strength, extensibility and agility of Pega technology while rapidly achieving significant return on investment.
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| An industry-specific data model providing a library of common data properties for building communications-specific applications. |
| Customer Retention | Leverages proven predictive customer insight and sophisticated business logic to maximize retention rates while minimizing retention costs. |
| Order Management | An agile approach to solving order management challenges, delivering faster time to market, improved efficiency and a superior customer experience. |
| Service Case Management for Communications | An agile environment where Communications Service Providers can manage service cases across multiple channels and product silos, helping Service Providers deliver consistent and timely customer service while improving operational efficiency. |
| Unified Desktop for Communications | A unified, guided contact-center desktop providing a complete customer view and an intent-led experience reducing handle time and training time. |
Tab 2
New Business — Increase conversion rates, lower costs and shorten time-to-market for new products and services with agile solutions for customer acquisition and order management.
Intelligent Automation — Improve productivity, reduce costs and increase profit margins with streamlined front- and back-office processing that spans organizational silos and legacy BSS, OSS, and CRM infrastructure.
Customer Relationship Management — Optimize every customer interaction across all channels with dynamic, personalized conversations that achieve the best outcome for your customer and your company.
Risk, Fraud and Compliance — Reduce involuntary churn and revenue leakage to drive incremental margin and profit.
Customer Success
Using Pega solutions, major communications and media providers have achieved rapid and measurable value.
