"We have tripled the number of Next-Best-Action presentations and quadrupled the number of accepted offers."
Communications & Media
Digital transformation presents a massive opportunity to reshape the way you engage with customers, streamline operations and dramatically reduce the time needed to bring new services and products to market. Pega helps you drive continuous improvement by embedding your strategic goals into agile business processes. It's no wonder that global brands such as Vodafone, Cox Communications, and Telstra rely on Pega to help them engage more effectively with their customers while achieving substantial gains in productivity.
Imagine a single, unified software platform that delivers a contextually relevant conversation tailored for each and every one of your customers across the entire customer lifecycle. With Pega, it’s a reality. Pega enables the ideal experience across all your service channels, proactively recommending the most relevant offer, automatically suggesting the right sales activity and instantly adapting the service process, guiding representatives through each interaction to maximize revenue and ensure customer satisfaction.
To meet the complex needs of your enterprise customers you must be able to offer an increasingly broad portfolio of tailored services and back up these offerings with a customer experience that matches individual customer expectations. Pega allows you to extend the value of your legacy systems while providing the capability to differentiate and innovate your customer processes and deliver unique and reliable service offerings that provide exactly what each B2B client demands and provide outstanding customer experiences throughout the customer lifecycle.
No industry has “gone digital” more than media. The ubiquity of mobile devices and the rise of social media has changed consumer viewing habits, and today consumers expect content delivered to them whenever and wherever they want it. To respond, Media companies must adapt their businesses, evolving the way they engage the digital consumer, and improving the efficiency of the digital content supply chain. Pega enables Media companies to take advantage of digital transformation by providing software solutions to help them develop, market, and distribute digital content more effectively.
Pega 7 delivers solutions 6.4X faster than traditional Java EE. The Build for Change platform brings new solutions to life with simplicity and speed for adaptability to changing business needs.