Farmers Insurance: Business Transformation in Claims

Overview

Russell Keziere interviews Stuart MacLean, Director of Claims IT for Farmers Insurance, to talk more about the well-known insurer’s business transformation in claims.  Farmer’s customer-centric approach with the First Notice of Loss (FNOL) process has improved customer satisfaction, training times and the agility of its operations. Farmers is more responsive to its customers at highly stressful times – whether it’s in connection with a car accident or property loss.