Resource Library

The Pega Resource Library will help you keep up-to-date on Pega technology, find out how our customers are benefiting from Pega solutions, learn about the latest trends and thinking in business process and customer relationship management, and help you explore new ways to improve your company’s efficiency and effectiveness.

You can filter and search for resources to the left and clicking "Save" will place the resource in your My Pega/My Library area for reference and sharing.

Title Type Author Date Popularity
Gartner Magic Quadrant for CRM Customer Service Contact Centers 2012 Save to My Pega
Document Gartner, Inc. Apr 13 2012
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194
Forrester: Empower Customers By Transforming Business Processes Save to My Pega
Document Forrester Research Oct 21 2011
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883
Forrester: Reflections From A BPM Thought Leader: Alan Trefler, Pegasystems Save to My Pega
Document Forrester Research Oct 13 2011
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861
PW 2011 Keynote: Driving Customer Success Save to My Pega
Video Alan Trefler Jun 08 2011
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1,693
Health payer innovations: Strategies for recruiting and retaining members Save to My Pega
Document FierceHealthPayer Apr 25 2011
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1,613
Gartner's Magic Quadrant for CRM Customer Service Contact Centers 2011 Save to My Pega
Document Gartner, Inc. Apr 19 2011
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1,961
The Forrester Wave™: Dynamic Case Management Q1 2011 Save to My Pega
Document Forrester Research Jan 31 2011
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3,829
Adaptive BPM Save to My Pega
Document May 21 2012
BAI Survey: Insights Into Today's Customer Service and Sales Experience Save to My Pega
Document BAI May 18 2012
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2
CRM Magazine: Next-Best-Action Marketing: A Customer-Centric Approach Save to My Pega
Document May 17 2012
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24
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