CRM

Deliver the Ideal Customer Experience

You know exactly how you want to treat your customers. What if you could capture your goals in your CRM solution and the solution would deliver the ideal experience for you? With Pega, it’s easy. Pega enables the ideal experience, proactively recommending the most relevant offer, automatically suggesting the right sales activity and instantly adapting the service process, guiding representatives through each interaction to maximize revenue and ensure customer satisfaction.

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The ABCs of Customer Relationship Management (CRM)

To maximize the value of your customer relationships, each marketing, sales and service interaction must be delivered in a personal and productive manner. Every interaction, regardless of communication channel, is an opportunity to improve customer satisfaction, increase revenue and create promoters for your company. Learn more about how you can deliver customer-centric CRM:

 


NEW The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014

Pegasystems cited as a leader in Forrester Research, Inc.’s 2014 Customer Service Analyst Report

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Selling & Engaging the Digitally Forward Customer

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A Look at the Top Trends for Customer Service in 2014 with Forrester's Kate Leggett

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2013 Gartner Magic Quadrant for the CRM Customer Engagement Center

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Customer Service: There Has to be a Better Way Infographic

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