Platform BPO: A BPaaS Offering
This cross-vertical solution utilizes PEGA to produce a best-in-class platform
that automates processes needed to deliver services, is scalable and is easily
configurable as per customer requirements. This unique offering coupled with
skilled resources help customers achieve process excellence.
Location-Based Intelligent Mobility Solution: A Cross-Vertical Solution Offering
Location-Based Intelligent Mobility Solution provides layered consumer
intelligence to businesses to offer a plethora of products and services tailormade
for their consumers in addition to services such as authentication and
fraud prevention, geo-based marketing and geo-fence interface services.
Automated Outreach Solution: A Healthcare Industry Solution Offering
This is a solution framework configured to integrate Gaps in Care (GIC) with
disease-specific care protocols. It creates a personalized treatment followup
plan and effectively communicates to care providers, patients and other
members thus ensuring a timely cost-effective treatment.
Lead to Fulfillment: A Communications Industry Offering
This is an end-to-end solution catering to all requests starting from ‘lead
generation’ to ‘closure of the order’. It features a fully configurable single
portal for managing enterprise orders with built-in capabilities for routing,
exception handling, reminders, external system integration, etc.
Order Fallout, Telecommunications: A Communications Industry Offering
This robust and customizable solution simplifies the resolution process that
attacks operational pain points such as high fallout volume, evolving scenarios
and time intensive resolution. This solution with analytics helps to reduce
handling time as well as fallout volume over time.
Continuous Working Capital Reduction: A Cross Industry Solution Offering
This solution helps track inventory across multiple systems and takes
corrective steps dynamically using Pega’s rules-based engine capabilities. It
also enables businesses to maintain the right inventory with desired service
levels thereby ensuring a continuous check on working capital needs.
Customer Engagement through Social Media: A Cross Industry Solution
This comprehensive social media framework, developed using the Pega
platform as an engagement platform, was integrated with Satmetrix, a leading
NPS and analytics tool. This solution helps businesses adopt an integrated
approach to Social Media.
Marshall: A Framework to Manage the Life Cycle of Water Management in
Shale Oil/Gas Sites
The solution framework integrates the key information on water management
from shale gas/oil sites distributed geographically and makes available to the
user/decision maker in the form of Key Performance Indicators (KPI) in a userdefined
reader-friendly dashboard format.
Digital Supply Chain Solution: A Media and Entertainment Industry Solution
The solution is designed for the traditional physical supply chain and new
age content supply chain as well, where complex business processes are
automated to provide visibility throughout the digital supply chain resulting in
reduced time to market and efficient reuse of assets.
Contact: Parvathi Kartha, Kartha_Parvathi@mahindrasatyam.com