A Productivity Comparison by Capgemini
Capgemini is one of the world's foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with more than 130,000 employees, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning. We offer an array of integrated services that combine top-of-the-range technology with deep sector expertise and a strong command of our four key businesses.
We invite you to watch Capgemini’s latest videos that describe key client challenges and our joint solution offerings, with real-world case study examples. Discover how Capgemini — together with Pega — can help your organization reap tangible results from the powerful combination of Pega industry-leading technology innovation and top-tier industry solution offerings.
Pega and Capgemini: Partnering for Customer Centricity
Featuring Capgemini's Paul Nannetti and Bob Scott and Pega CEO Alan Trefler
NEW! Customer-Centric Digital Platform
Improving customer value by delivering a seamless digital customer experience
Steve Byrnes, Principal & Head, NA Diversified Lending, Financial Services
Ken Coppins, VP and Global Practice Leader
Rajesh Nair, Practice Leader, BPM, Financial Services
Wayne Marshall, Vice President, NA Health Insurance
Shane Cassidy, VP and Head of NA Insurance Sales, Finanacial Services
Bob Scott, Global BPM Leader
Merchant Onboarding | The merchant onboarding process is a timeconsuming, inflexible and costly operation which involves disparate systems with multiple user interfaces. The ability to offer a faster and lower cost solution gives a competitive edge by lowering barriers for merchants to switch acquirers and provides merchants the ability to onboard new locations quickly and easily.
Contact: Guaray Mathur (Gaurav.Mathur@capgemini.com)
Wealth Management Desktop | An average investment advisory firm has 20-35 Financial Advisor facing applications/tools with partial/no integration and no single entry point. The Advisor Desktop is an optimized end-to-end solution that increases advisor productivity, improves advisor satisfaction and retention, resulting into increased client confidence and trust.
Contact: Tej Vakata (Tej.Vakata@capgemini.com)
Contact Center Transformation/Omni-Channel Customer Experience | Improving Customer Experience is a key differentiator to retain and improve the customer spending amount. Key challenges are the silos of disparate systems across the enterprise. The Capgemini Customer Interaction Efficiency solution is a complete end-to-end solution hosted by Capgemini along with Odigo (Capgemini’s multichannel interaction solution) integrated with Pega.
Contact: Fernand Khousakoun (Fernand.Khousakoun@capgemini.com)
Conflict Minerals ICMS | Score a moral victory by using Pega's Integrated Case Management to comply with the 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act. Gain actionable visibility into your organization's supply chain and easily assess your business risk exposure across a broad portfolio of global components and materials used to manufacture your products.
Contact: Greg Price (Greg.Price@capgemini.com)
Manufacturing Product End-of-Life | Manufacturing organizations, particularly high tech manufacturing, tend to find themselves inundated when the time comes for a product or part to be completely retired to make way for the new. With Pega, the Product End-of-Life, and all of its confusing, multithreaded activities can become coordinated, visible and rapid.
Contact: Greg Price (Greg.Price@capgemini.com)
Capgemini: Cisco's Adaptive and Agile Global Service Supply Chain (2014)
Two years ago Cisco Global Service Supply Chain (GSSC) created a vision for a proactive organization; one that could build and provision services faster than ever before. Capgemini, Pega, and Cisco are crafting solutions to accelerate time to capability to address ever-changing market forces. In alignment with Cisco's Adaptive Enterprise Model, GSSC has adopted Pega as a platform for real-time "Sense and Respond" capabilities for GSSC operations. Cisco will share the story of a Business Operations Platform powered by Pega, and the continued journey towards an adaptive and agile service supply chain.
Capgemini: Merchant Onboarding (2014)
Customer acquisition is key to the growth of any financial institution. Key challenges for today's customer origination systems include managing disparate systems for different product lines, maintaining legacy systems and process and excessive manual intervention required in the workflow, to name just a few.