Pega for Customer Service

KEY CHALLENGE

Customers expect their service experiences to be fast, easy, and right the first time— regardless of channel. However, large service organizations cannot evolve their systems or train their staff fast enough to satisfy them.

THE SOLUTION

Pega’s enterprise service application, Pega Customer Service, provides a contact center desktop, case management for customer service, mobile field service, self-service and industry-specific processes and data models. With Pega, service organizations can deliver consistent interactions across every channel, help employees work smarter and faster, and respond rapidly to new business opportunities and challenges.