Insights on managing change

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Insights on managing change

As technology continues to accelerate the pace of change, more leading companies are choosing Pega to help them become truly digital enterprises and to stay ahead of the competition.

The last chapter of Leading Digital has an interesting observation: “Large transformation programs often fail to...
Overcoming Digital Transformation Fatigue with a Fast & Innovative IT
Digital transformation is impacting all aspects of our lives. A recent survey by Intel revealed 63% of employees have...
Digital Transformation and the Future of Work
In my previous blog , I advocated about the importance of an upfront blueprint to focus Big Data efforts in areas...
Big Data, Big Value
As continuing validation of our leadership and strong technology, Pega was recently recognized by Gartner as a leader...
What Exactly is Case Management?
Recently, I conducted some research on global regulations, looking at common threads that unify all the regulatory...
Collections on the Customer’s Terms
As a customer service professional, you know better than anyone how fast the world is changing. New channels, new...
5 Things Your Customer Service Apps Must Do
My iPhone—that indispensable object of affection and productivity—is a lot like a duck in a pond. On the surface,...
Achieving Simplicity Means Managing Complexity
Living in New England, this is the time of year I love looking at those wonderful pictures of warm beaches, cascading...
Connect Customers to the People and Systems that Get Things Done: Evolving from Customer Experience Vision to Reality