Insights on managing change

3-0-insights-hero

Insights on managing change

As technology continues to accelerate the pace of change, more leading companies are choosing Pega to help them become truly digital enterprises and to stay ahead of the competition.

To think about the future of customer service, let’s look at how customer service operated 20 years ago at the dawn...
Customer Service and the Death of the Insurance Back Office
A person can't be a little bit bankrupt; they are either bankrupt or not. This simple 'binary' assessment can help...
You Can't Be a Little Bankrupt: Determining the Need for Conforming or Strategic Applications
Pega Director of Mobile Marketing Steve O’Brien recently wrote an e-book titled Avoiding the Mobile Hangover: 7 Steps...
Government Needs to…AVOID THE MOBILE HANGOVER!
I spend a lot of time flying in my job. I try to use the travelling time wisely and the chance to read is a great...
Making the Insurance Experience Memorable and Enjoyable
I had to buy a new, integrated refrigerator-freezer recently. I ordered one from a large, reputable store whose...
K.I.S.S. – Simplify Service Delivery for Warmer Relationships
As a result of the Digital Transformation taking place in most enterprises, marketing is going through its own...
Driving Digital Transformation in Marketing
Process improvement through methodologies such as Lean Six Sigma is very much in play within digital enterprises. How...
Digital Transformation: IoT and Real-Time Lean Six Sigma
Today’s customer expects the world to revolve around them. They expect to get service wherever they may be – on a...