PUBLIC SECTOR, Digital

In today’s digital world, government needs technology that focuses on outcomes, with the capability to prove success early and often in manageable phases. Pega provides government the path forward to achieving their promise of digital government.

Service
Customer Service

Government customer service isn’t only outward-facing to constituents. Everyone involved in the process, including government employees from within the same or different programs, must be able to work together to achieve desired outcomes. Customer service in government requires increased visibility and transparency to ensure teams can collaborate to provide immediate feedback, engaging on their own terms and across all channels.

  • Case Management. Pega helps government deliver on commitments by connecting the people and systems required to resolve each constituent inquiry. 
  • Maximize value. Implement solutions faster and more efficiently with Pega’s unique, model-driven architecture.  
  • Specialize and reuse. Define specialized rules to handle changing program, geographical, or channel requirements, dynamically and in real time.
  • Intelligent guidance. By anticipating constituent needs, Pega helps government employees by suggesting the next best action to take, ensuring a personalized, constituent experience every time.
  • Process automation. Streamline processes from end-to-end to eliminate gaps between people, processes and systems and gain efficiency, consistency, compliance and transparency.
  • Omni-channel. With Pega, your constituent conversations seamlessly transition across communication channels and devices without losing context.

Certification and Licensing

Pega provides unprecedented agility to respond immediately to changing mandates and regulations. You gain the ability to run on any channel, including mobile devices and social media, plus the flexibility to deploy in any combination of on premise and cloud configurations.

FISMA, SSAE 16 SOC2, ISO 27001, HIPAA, FIPS 140-2 compliant end points, and PCI DSS Level 1 certifications.

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Go Digital to Modernize

Governments around the globe face staggering challenges: be more responsive to constituents; become more agile, efficient, and transparent; reduce waste, fraud and abuse – and do it all with fewer resources and at lower cost. Pega empowers government to transform with a platform that enables the unification of enterprise applications – and application development. By maximizing process automation, agility, compliance and transparency, you gain the power to instantly respond to change and become a truly digital organization.

  • Simplified, outcome-oriented architecture. With Pega, you establish a vision for the desired outcome and deliver the application in a series of small, iterative phases, each building upon the previous.
  • Direct capture of objectives. Embrace change and empower collaboration using familiar, business-friendly metaphors to define how a government process should work and how decisions should be made.
  • Specialize and reuse. Define specialized rules to handle changing program, geographical, or channel requirements, dynamically and in real time.
  • Lifecycle optimization. With end-to-end process automation driven by the intelligence to know what is the next right step to take, Pega applications free government resources from tedious, repetitive tasks, allowing them to focus on higher value work. 
  • Streamline data gathering. Built-in integration facilities make it easy to deliver the right information to your cases and screens, where and when it is needed.
  • Omni-channel. With Pega, government conversations seamlessly transition across communication channels and devices without losing context. Develop once and deploy on as many devices, browsers and locales as needed.


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