In today’s digital world, government needs technology that focuses on outcomes, with the capability to prove success early and often in manageable phases. Pega provides government the path forward to achieving their promise of digital government.

Go Digital to Modernize

Governments around the globe face staggering challenges: be more responsive to constituents; become more agile, efficient, and transparent; reduce waste, fraud and abuse – and do it all with fewer resources and at lower cost. Pega empowers government to transform with a platform that enables the unification of enterprise applications – and application development. By maximizing process automation, agility, compliance and transparency, you gain the power to instantly respond to change and become a truly digital organization.

  • Simplified, outcome-oriented architecture. With Pega, you establish a vision for the desired outcome and deliver the application in a series of small, iterative phases, each building upon the previous.
  • Direct capture of objectives. Embrace change and empower collaboration using familiar, business-friendly metaphors to define how a government process should work and how decisions should be made.
  • Specialize and reuse. Define specialized rules to handle changing program, geographical, or channel requirements, dynamically and in real time.
  • Lifecycle optimization. With end-to-end process automation driven by the intelligence to know what is the next right step to take, Pega applications free government resources from tedious, repetitive tasks, allowing them to focus on higher value work. 
  • Streamline data gathering. Built-in integration facilities make it easy to deliver the right information to your cases and screens, where and when it is needed.
  • Omni-channel. With Pega, government conversations seamlessly transition across communication channels and devices without losing context. Develop once and deploy on as many devices, browsers and locales as needed.

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Pega for Government
Data Sheet
Pega for Government
Pega and Build for Change® Government
Citizen Service
Certification and Licensing

Designed to leverage existing infrastructure, the Pega solution integrates easily with legacy systems, consolidating disparate systems, databases, spreadsheets, forms and checklists into end-to-end automated processes. Agencies can streamline the entire process from application intake to payments, reviews, renewals, enforcements, inspections, transfers and activity reporting. In addition, the solution is easily configured using familiar business tools so that agencies can rapidly create and manage new license types as well as immediately adapt to changes in agency and regulatory requirements.

  • Professional Licensing — Manage the total application process with a solution that automatically adapts to diverse customers, professions, geographies and regulations.
  • Marine Fishery — Ensure every angler and vessel is licensed for the right areas at the right time and the right type of fishing with intelligent processes that track compliance and enforcement.
  • Agriculture and Forestry — Automate inspection processes and manage the network of relationships in farming, manufacturing, distribution and sales with functionality tailored to agriculture regulators.
  • Public Health — Eliminate manual paperwork and ensure the accuracy and completeness of every application with Pega’s industry-leading case management, work automation and fast, simple integration.
  • Environmental Protection — Create a central repository for all of your critical permitting processes to manage every aspects of public and private environmental protection.
  • Public Safety — Offer seamless service and faster response with processes that automatically route tasks related to zoning, fire or other Certification and Licensing.

product details

Data Sheet
Pega Certification and Licensing for Government
Pega Certification and Licensing Demo
Engage Customers Everywhere

Why is it that people are more engaged than ever with each other through online options such as Twitter, Instagram, Facebook and text messaging, yet less engaged with their government through digital channels?

Meet customers where they are, with our omni-channel service, to stay engaged without ever losing context.

  • Anticipate customer needs, with our intelligent guidance, to simplify the steps for personalized service.
  • Deliver on your promises to customers, with our case management capabilities, to connect all the people and systems required to resolve an issue.
  • Focus on your customers not your systems, with our unified platform, to keep your application always up to date.

That way, no matter how customers contact you, and which employee they interact with, you always deliver a satisfying, efficient and accurate customer service experience.

Pega has helped companies like Kaiser Permanente, American Express, and Farmers Insurance save tens of millions of dollars, increase First Contact Resolution rates by 50% and cut training costs by as much as 90%.


product details

Data Sheet
Pega Customer Service Application
Case Study
Global, Multi-Channel Service Excellence
The State of Maine Embraces the Pega Cloud to Optimize...

Apps Delivered in 40 Hours

Apps Delivered in 40 Hours

Jim Smith, CIO for the State of Maine, discusses cloud-delivered strategic applications.

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