Life sciences, evolved

Eight of the top ten life sciences companies rely on Pega to streamline business operations from end-to-end.
Customer Engagement

Move beyond a transactional, data-centric view of patients and healthcare professionals to enhance the quality and efficiency of every engagement throughout the customer lifecycle. Pega eliminates the silos created by traditional CRM systems, delivering exactly the right information at the right moment while guiding your field, service and medical employees through every interaction. Our omni-channel platform provides a 360° view of the customer that boosts productivity, enables enterprise-level transparency and reduces response times.

  •  Streamline across channels and business areas. Implement multi-channel interactions with HCPs, patients, consumers and institutions leveraging information across silos to manage complex interactions.
  •  Integrate legacy systems. Quickly enable access from third-party legacy systems such as Siebel, Siperian, SFDC, Veeva, Cegedim, Concur, SAP and CTMS. 
  •  Adapt rapidly. Change as your business changes to manage new products, policies, procedures and regulatory mandates.

Pega brings together process and decision-based technology to create a flexible, reusable Adverse Event Case Processing and product complaint environment that provides rapid configurability and flexibility to address global requirements. Automated and configurable business rules ensure compliance while simplifying process efficiency.

With Pega, you can improve intake and triage for skill, locale and language based tasks, while better managing risk profiles with specialized rules to support global compliance requirements. Case Management captures and tracks each case file and associated work in one place, reducing duplication of effort, simplifying reporting and maintaining compliance to protocols, clinical practices and regulations. By significantly reducing per case processing through parallel processes and external reviews, you’ll realize increased efficiency.

Clinical Trials Case Management

Make the planning and management of clinical trials more efficient by automating critical clinical trial processes ranging from protocol development and patient enrollment to site management and investigator payments.

Pega can help you reduce duplicate efforts, oversight and reporting for both sponsor managed and CRO-managed trials. By applying predictive and adaptive analytics, you can dynamically adjust targeted clinical activities and reduce time to market. Dynamic case management empowers you to better manage clinical trial activities by automatically resolving cases whenever possible, and deferring to guided human judgment as required.

Spend Management

With Pega, you can leverage spend data in real time and across multiple enterprise systems to capture, manage, audit and report in compliance with company, state, federal and global regulations. Our process-centric solution enables you to impose standardized policies and procedures and create accurate, consistent reports. It also integrates with multiple internal and external feeder systems to extend the value of your existing investments.

Pega pre-populates spend requests using data from enterprise systems to guide users through requests and authorizations, automatically prevent violations and create cases for exception. Real-time dashboards, user-defined reporting and automatically generated audit trails make it possible to simplify regulatory oversight, proactively manage spend requests and improve transparency across the enterprise.


Pega accelerates the development and delivery of dynamic processes that simplify complex operations, enhance compliance and enable rapid response to constantly changing business and regulatory requirements. Our suite of industry-specific modules allow you to quickly deploy solutions across your enterprise. These reusable modules automate and optimize key business processes to support FDA 21 CFR Part 11, generate regulatory PDF forms, enable auditable content distribution and support industry standard terms and dictionaries.

  •  Pre-built audit trail accelerator. Simplifies support for GxP-relevant systems and regulatory requirements for complete auditability and authentication.
  •  PDF forms accelerator. Reduces manual form completion tasks, eliminates re-keying errors and speeds document generation. 
  •  Auditable notifications. Distribute, secure and track communications with external users and manage regulatory compliance for external workflows.
  •  Dictionary support. Drag-and-drop capability simplifies coding in any application.

World-Class Service

World-Class Service

See how Telerx was able to gain incredible efficiencies while maintaining a personal connection...

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Talk to a Pega expert about life sciences solutions.