The Challenge
A streamlined new business process can be a key differentiator for any insurer looking to attract and retain new policyholders. However, many insurers struggle to manage new business submissions consistently and effectively across operations. With information dispersed across a host of home grown or acquired legacy systems, it is difficult for insurers to paint the full picture of a customer’s value or understand where work in process stands at any given point in time. Increasingly, insurers are building value propositions around “ease of use” and the simplicity of their submission processes in order to grow new markets, partner channels and, ultimately, revenue. It is critical that insurers get this process right, as this is often the first step toward building customer or channel partner satisfaction and loyalty.

The Solution
Pegasystems' New Business Backbone gives insurers the agility they need to differentiate policyholder submission processes in a highly competitive marketplace. Insurers can use Pega’s Build for Change® technology to move beyond standard quote, bind and issue offerings by developing a new business support process that improves response times and reduces operating expenses.

Pegasystems' helps carriers across lines of business:

Reduce application processing, quote and policy issue cycle times
Build and maintain long-term channel loyalty and relationships
Improve operational efficiency and the capacity of support operations
Accelerate time to market for new product or marketing offerings

Insurers can rapidly build and deploy processes for managing new business submissions and readily adapt those processes as warranted by channel needs or market conditions. Our industry-leading BPM technology supports multichannel, multiproduct processing, allowing insurers to adapt this process to the specific needs of customers, brokers and agents. Furthermore, insurers can extend and reuse these processes across lines of business and increasing the efficiency and effectiveness of critical support operations.

Solutions In Action


Cross-Selling and Up-Selling Increased	CRM Excellence Pleases Customers	Labor Costs Cut Through BPM	BPM Makes Better Audit Trails
Agents Grow New Customer Equity	CRM System Cuts Churn	Solution Increases Profitability Per Policy	Rules-Driven Documentation Delivers
Massive Sales and Profitability Increase	Insurer Increases Cross-Sell Success	Automation Cuts Processing Times	Claims Exceptions Cut Back
$70 Million in New Business	Web-Based Automation Improves CRM	Automated Decisioning System	More Accurate Customer Data